Senior Analyst, Irte Operations

**Overall purpose of job**:
A member of the Inter-Regional Transport Excellence operations team, the Senior Analyst IRT is responsible for flawless operational execution of inter-region transport lanes; managed door-door. This includes day to day operational issue management, transportation/logistics coordination and project management with freight forwarders, shipping sites and supply planning.

**Essential duties and responsibilities**:

- Manage door-door operational management for Johnson & Johnson inter-region transport lanes, ensuring consistent product availability and highest levels of customer experience.
- Lead process improvement projects leveraging PM methodologies like Six Sigma, FPX, etc., to drive reliability and or cost efficiencies for inter-regional transport moves.
- Ability to present performance metrics and project charters/updates to various levels of management.
- Responsible for coordination, track & trace and exception management for segment inter-region transportation lanes.
- Lead/participate in operational vendor management meetings (business reviews, reporting on operational vendor performance) and lead day to day tactical relationship with the vendors.
- As required, partner with distribution Centers and manufacturing facilities to coordinate and manage freight on inter-regional lanes.
- Partner with J&J Deliver Quality to ensure that transport operations is managed within the appropriate quality framework.
- Primary point of contact for sites and logistics providers to communicate issues affecting shipment flows, including but not limited to missing documentation, freight delays, quality events and shipping receiving delays.
- Perform ad-hoc operational analytics to drive day to day business efficiencies.
- Lead operational activities to support global bids for various inter-region transport moves; including requirements, baseline validation and lane implementation to pre-established metrics.
- Provide support for event management in other geographical regions based on criticality of issues.
- Stakeholder support:

- Be SME for launches, projects, CIPs, customer service projects
- Support tenders led by Logistic Procurement partners
- Support service issues and drive to resolution
- Lane Implementation
- Support lane implementation for new lanes either as part of a tender or part of a lane change for any reason (new routing, new customer, etc.)
- Follow SOP for lane implementation
- Leadership
- Connect: forge internal collaboration across the supply chain and cultivate external relationships and partnerships
- Deliver: Empower people to act with speed, agility, accountability
- Shape: Challenge the status quo, lead and adapt to change
- Lead - Encourage others to engage in transparent & constructive conversations, contributing to high-performing teams

**Other features of the job**:

- Highly matrixed, global organization; multi-sector
- Heavy project management and influencing

**Qualifications**:
**Job Requirements**

**Essential knowledge and skills**:

- Minimum of a bachelor’s degree is required with 2-4 years experience.
- Preferred previous experience or internship in one or more of the following functions: Planning, Distribution, Manufacturing, Transportation, Logistics, Customer Service or Supply Chain Operations.
- Possess technical skills and sound judgment to effectively assess risk, triage issues for severity and imminence, and potential impact.
- MS Office proficiency.
- Working knowledge of analytics using **Alteryx and Power BI **are required.**:

- Working knowledge of project management tools (Microsoft project, GNATT, RACI, Lessons learned, FMEA, etc.) are desired.
- Need to be comfortable challenging the status quo and navigate between different hierarchical levels while maintaining collaboration and inclusion.
- Ability to work in a matrix environment and work with different cultures.
- Experience with Six Sigma/Process Excellence tools, training and/or certification is desired.
- Excellent communication skills
- Integrity and Credo-based Actions