Technical Business Analyst

**Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

**Role**:Technical Business Analyst
**Location**:Bangalore-Manyata Tech Park (Hybrid)

**Business & Team**

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

The Group Operations (GO) Technology team is responsible for driving and delivering the technology roadmap for Group Operations.

Group Operations are the transaction champions of Enterprise Services — working to ensure the production, validation and fulfilment of all consumer and commercial financial transactions and trades on behalf of the Group.

**Impact & contribution**

The Workflow Crew is responsible for driving the architecture, design, build and governance roadmap across the group for various workflow technologies. This is your opportunity to join an established company where there is a focus on personal and professional development.

As an organisation, we foster an innovative, dynamic culture and a genuine commitment to drive diversity and inclusion.

As a Business Architect - Workflow Engineering you will work alongside the Principal/ Lead Business Engineers and Product Owner to define the product vision and feature roadmap. You will be part of a squad (Software Engineers, Site Reliability Engineers and Test Engineers) to define the requirements and help execute the roadmap and support the products that are delivered.

**Roles & Responsibilities:

- **
- Provide business analysis services and specialist support for the Workflow Crew
- Gather and document information, conducts analyses of business needs through elicitation and management of business, functional and non-functional requirements
- Liaise and maintain relationships with stakeholders in order to understand the structure, policies, and operations of the organisation, and to recommend solutions that enable the organisation to achieve its goal
- Complete and oversee project work stream deliverables including quality control/sign off for area of accountability
- Provide ongoing assistance to support teams for functionality released into production
- Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary
- Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvement
- Analyse and document business/functional processes and requirements using standard analysis methodologies and tools
- Convert business needs into functional designs using knowledge of system capabilities, rules, and architecture

**Essential Skills**:

- Demonstrated experience working as a Business Engineer in case management solutions/ workflow automation projects
- Good knowledge of Pega OOTB features such as Flows, Flow Actions, Activities, User Interface, Agents, SLA, Correspondence, Single Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), REST Connectors and SOAP Services etc.
- Good understanding of journey centric methodologies for requirements gathering/ elaboration
- Good understanding of integrations, cloud hosting as well as design and building of reusable components
- Strong experience in documenting epics, features and user stories and building case type backlogs
- Strong experience in conducting elaboration sessions and good understanding of DCOs (preferable)
- Understanding the importance of controls and high-risk management in day-to-day activities with ability to proactively identify and understand, openly discuss and act on current and future risks
- Ability to capture business requirements in a clear and concise manner and convert those requirements into system speak (Pega preferable)
- Strong written and verbal communication skills-ability to communicate ideas and vision effectively and with impact to business and technical teams
- Excellent stakeholder management skills as well as ability to work well in a team
- Knowledge of BABOK principles is an advantage (nice to have)
- Experience using Jira and Confluence as well as data analysis, modelling and workflow design

**Qualifications:

- **
- Experience working in an Agile project environment
- Pega Technical Background (certified as CSA)
- 4 to 7 years Experience

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