Customer Success Manager

2 weeks ago


Singapore Pacific International Lines Full time

**Responsibilities**:

- Explore and adopt technologies to improve operational efficiency and effectiveness, and add value to customers.
- Develop and optimize global logistics systems capabilities and processes
- Provisioning of new logistics projects and initiatives/innovations
- Identifying pain points, issues, and risks and identifying appropriate digital solutions to address them.
- Keep on top of the latest technology trend, proposing new and emerging technologies and partnerships for the logistics industry
- Develop and manage detailed project schedules and work plan
- Collaborate with IT professionals to implement effective systems
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
- Creating functional specifications for solutions
- Uses analytic methods and tools to Track KPIs and report on supply chain performance and also understand, predict, and/or control logistics operations and processes.

**Requirement and Qualifications**:

- Global logistics operations and biz transformation experience
- Reporting and analytics capabilities
- Experience in system implementation
- Familiarity with supply chain processes (e.g. logistic domain, inventory planning, warehouse management)
- Strong analytical mind with problem-solving aptitude

**About Pacific International Lines**:
Pacific International Lines (PIL) incorporated in 1967 has developed from a coastal shipowner/operator in Singapore to become one of the largest shipowners in Southeast Asia. Today, it is ranked 11th largest container carrier in the world, offering container liner services and multi-purpose services at over 500 locations in 90 countries worldwide. PIL has diversified into logistics related activities such as supply chain management, consolidation/distribution facilities, warehousing, container depot/terminal operations as well as having interest in ship-agencies worldwide, container manufacturing/repairs, ship recycling, marine services and real estate.PIL OperationPIL operates container liner services covering the Far East, Middle East, India sub-continent, Africa, Australasia and Latin America. It has a dedicated network of feeder services covering a comprehensive range of ports in South East Asia, the Bay of Bengal and the East Coast of India.



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