Salesforce Consultant

3 days ago

Singapore Singapore Technologies Engineering Ltd Full time

Job ID: 14205- Location: ST Engineering Hub, SG- Description:
**Responsibilities**:

- Salesforce Configuration, Customization and Management:

- Define CRM tech strategy and target operating models globally.
- Customize and configure Salesforce to meet the specific needs of the organization.
- Develop and maintain custom objects, fields, formulas, validation rules, and workflow rules.
- Implement and manage user profiles, roles, and permission sets.
- Management of licenses renewals for ST Engineering group.
- Data Management:

- Perform data analysis and data cleansing activities to maintain data integrity.
- Monitor and enforce data quality standards.
- Plan, supervise and coordinate any data migration.
- Recommend business process adjustments in line with any data governance policies set up by Corporate.
- Reporting and Dashboards:

- Create and maintain reports and dashboards to provide insights into key performance indicators.
- Work closely with stakeholders to understand reporting requirements and deliver actionable analytics.
- User Training and Support:

- Develop and conduct user training sessions to promote effective use of Salesforce features.
- Provide ongoing support and troubleshooting assistance to users.
- Collaborate with the IT team to address technical issues.
- Global Deployment, Integration and Automation:

- Lead development and execution of global strategy for Salesforce usage and integration.
- Implement automation processes using flow builder, process builder, and other tools.
- Identify opportunities for process improvement as well as implement best practices to ensure ongoing process are always up to date.
- Requirements Gathering:

- Work closely with business stakeholders to understand their requirements and translate them into Salesforce solutions.
- Document and maintain detailed business and technical requirements, business processes, workflows and user guides.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 10 years of experience as a Salesforce Administrator with expertise in configuration, customization, and data management, with 5 years as Consultant.
- Salesforce Administrator and/or Advanced Administrator Certification is preferred.
- Application knowledge of Pardot, CPQ and partner portal.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.

**Preferred Skills**:

- Experience with Lightning Experience and Lightning Components.
- Familiarity with Apex and Visualforce development.
- Knowledge of integration tools and best practices.
- Ability to work collaboratively in a highly matrix environment, and coordinating projects spanning across multiple business entities.

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