Customer Service Agent

16 hours ago


Bukit Merah, Singapore RE SUSTAINABILITY CLEANTECH PTE. LTD. Full time

**Job Overview**:
**Key Responsibilities**:

- Handle inbound and outbound calls related to car park issues and other services.
- Provide calm and professional support to drivers, even in challenging situations.
- Log customer inquiries, issues, and resolutions accurately in the system.
- Coordinate with internal teams to resolve parking or facility-related concerns efficiently.
- Assist with inquiries related to other company services.
- Adhere to company policies and procedures while delivering high-quality customer service.

**Requirements**:

- Experience in customer service or call centre operations is preferred.
- Strong verbal communication skills in English (additional languages are a plus).
- Ability to remain calm and professional when handling upset or frustrated customers.
- Active listening skills and a problem-solving mindset.
- Basic computer skills for logging calls and navigating customer service software.
- Willingness to work in a fast-paced environment with rotational shifts if required.

**Why Join Us?**
- Attractive joining bonus
- Competitive salary and benefits.
- Training provided to ensure confidence in handling calls.
- Supportive work environment with career growth opportunities.
- Be part of a company that manages major HDB & URA car parks and facility services.

Pay: $1,800.00 - $2,100.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Early shift
- Late shift
- Monday to Friday
- Night shift
- Shift system
- Weekend availability

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected Start Date: 03/03/2025



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