(Senior) Assistant Manager/executive, Clinical Ops

**Career in the Hospital**

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

**About NUH**

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

**About the Position**

The (Senior) Assistant Manager/Executive will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

**Key Responsibilities**

Operations
- Manage daily operations of assigned service points, including front counter services, administrative, and operational matters, and partnering the Clinic/Nurse Manager and doctors to solve system and process issues.
- Review departmental processes to improve overall key performance indicators/ outcomes in the areas of total patient experience, operational efficiency and optimal resources utilisation (where applicable).
- Assist with annual budget cycle by recommending required CAPEX and OPEX budget needs and preparing approval papers. Track and monitor approved budget to ensure optimal utilisation.
- Participation in the following procurement processes:

- Pre-RFP activities to collate data consumption and requirements
- Product evaluation and vendor selection based on established procurement policies
- Negotiation meetings to achieve best outcome for the Hospital
- Work closely with internal and external stakeholders for Dept of Anaesthesia-specific infrastructure and/or building improvement projects to ensure:

- adequate planning of project phases and spaces to minimise disruption to operations
- user requirements are adequately captured in project specifications
- site works are carried out in compliance to hospital standards e.g. infection control
- projects are completed on time and within budget

Customer Service
- Responsible for achieving customer satisfaction targets in partnership with the Reporting Officer.
- Responsible for devising innovative ways to continually improve service levels.

Business Management
- Responsible for achieving the volume and financial targets for the clinical services assigned, and be responsible for developing and carrying out business plans in conjunction with the clinical heads of departments/divisions to ensure that goals are reached.
- Scope of business management includes annual financial budgeting and regular reviews with clinical heads of departments/divisions, and development of new services.

Staff Management
- Manage a group of non-nursing staff providing customer services in service points, jointly with Clinic/Nurse Manager and conduct appraisals for these staff with inputs from the Clinic/Nurse Manager.
- Responsible for ensuring that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff recruitment and retention to achieve a stable, skilled and motivated team, in partnership with the Clinic/Nurse Manager.

Others
- Responsible for communication between staff and leadership of the hospital. He/ She should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems.
- Perform any other ad-hoc duties and projects assigned by reporting officer

**Key Requirements**
- Degree from a recognised institution
- Good analytical, co-ordination, interpersonal and communication skills.
- Proficient in Microsoft Office Applications.
- Pro-active, self-motivated and able to perform under pressure.
- Ability to multi-task, work independently and work in a team.
- Service-oriented and customer-focused.
- Working experience in the healthcare is an advantage.

**Closing & Applications**

When you join NUH, you become part of a dynamic