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Customer Service Specialist

3 weeks ago

Singapore RECRUIT.COM.SG PTE. LTD. Full time

We are looking for a highly motivated and committed **Customer Service/Success Specialist **to work for a renowned medical device clinic.

As a **Customer Service/Success Specialist **, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and fostering strong relationships with our valued customers.

**Responsibilities**:

- **Customer Outreach**:Proactively reach out to potential customers through leads to encourage sales and upselling opportunities.
- **Issue Resolution**:Effectively troubleshoot and resolve customer concerns, demonstrating empathy and a commitment to finding satisfactory solutions.
- **Order Processing**:Assist customers with order placement, modifications, and tracking, ensuring a seamless purchasing process.
- **Product Knowledge**:Maintain up-to-date knowledge of our products/services to provide informed assistance and make suitable recommendations.
- **Documentation**:Accurately document customer interactions and transactions, ensuring a thorough and organized record of customer communications.

**Qualifications**:

- Proven customer service experience or relevant background.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.