Client Service Delivery Manager

1 week ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

This is a 12 months contract assigned to our clients

Work Location: To be confirmed

Salary Range : $10,000-$12,000

not infrastructures

Develop and manage the outsourcing delivery contract relationships
- Maintain client relationships related to day-to-day operations of the outsourcing contract(s)
- Manage client expectations in conjunction with the Client Account Lead
- Work with contract manager to resolve any contractual issue

Manage the operational performance of the Outsourcing contract
- Monitor adherence to the Accenture's and the client's policies and standards (e.g., project approval process, work request process, Business Continuity Management, Data Privacy and Security, Major Incident Escalation)
- Monitor, mentor and guide team leads and engineers in the project
- Take part in issue investigation and work with project team to establish investigation & resolution
- Helps set and conduct day-to-day management of outsourcing contract(s) service level agreements (SLAs), acting as a delivery escalation point around client priorities and issues
- Single point of contact for Accenture Technology on the outsourcing contract
- Manage changes to all service-related formal agreements. This includes changes to Service Baseline, Service Level Agreement(s), Operational Level Agreement(s), and Balanced Scorecard
- Lead the CR team in scoping and sizing change request, manage the change control process in the project. Take part in CR discussion and decision
- Facilitates the resolution of client issues

Work with Clients, Account Leadership, Commercial Directors and other outsourcing teams to proactively
- Chair regular project management meeting, create and present meeting material
- Chair regular steering committee to engage client’s senior management in strategic discussion
- Provide advice on solutions to business requirements, and plan services to be delivered to users
- Work closely with the client to identify business requirements, and define service requirements for new services
- Work with the client to establish a prioritization approach, and adjust priorities of work with clients as necessary
- Ensure resolution of service performance issues
- Manage supply and demand, service quality, change orders, and recovery plans
- Identify and implement continuous improvement
- Ensure implementation of changes identified by quality programs, including QA, Client Satisfaction and QPI
- Ensure adoption and compliance with client's Delivery Methods in accordance with the policies, including the creation and maintenance of the management plans (e.g., Business Continuity, etc.)
- Work with the Accenture Technology to originate Outsourcing EAC adjustments if required

Skills Requirements
- Tertiary qualification in Information Systems(or similar)
- Success in managing projects

  • Manager, IT Service Delivery, ETS

    1 day ago

    Singapore Delivery Hero Full time $90,000 - $120,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Manager, Managed Services Client Delivery

    4 weeks ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists.This role supports the business and protect the company's reputation by taking responsibility for overall contract management for local, small and low to medium complexity client...

  • Manager, Managed Services Client Delivery

    1 week ago

    Singapore NTT Limited Full time

    Manager, Managed Services Client Delivery page is loadedManager, Managed Services Client DeliveryApply remote type On-site Working locations Kallang, Singapore time type Full time posted on Posted 2 Days Ago job requisition id R-133288Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our...

  • Client Service Delivery Manager

    2 weeks ago

    Singapore AIA Full time

    Bring your career aspirations to life with AIA! Manage cross functional client onboarding process and changes to client requirements arising from portfolio restructures and other changes in client requirements. The position will foster a strong relationship with clients and prospects, aligning resources and services to comprehensively address their needs,...

  • Client Service Delivery Manager

    3 days ago

    Singapore Northern Trust Full time

    -Northern Trust Singapore Posted 6 hours ago Permanent Competitive **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. - Northern Trust is proud to provide innovative financial services and guidance to the world's most successful...

  • Managed Services Client Delivery Specialist

    2 days ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    **Key Roles and Responsibilities**: - Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and **Service Level Agreements (SLAs)**: - Acts as the primary point of contact for client inquiries, escalations, and feedback - Understands client business needs and objectives to tailor required...

  • Client Services Delivery Manager

    1 week ago

    Singapore CAPITEQ PTE. LTD. Full time

    Capiteq is a Singapore/Hong Kong based technology company with a core focus in delivering IT managed services to Hedge Funds and Private Family Offices in Asia. Founded in 2013, the company has established itself as a leading technology provider focused in delivering Technology Support & System Management, CTO Advisory, Cyber Security and Project Management...

  • Delivery Driver

    15 hours ago

    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    **Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...

  • Client Service Delivery Representative

    2 days ago

    Singapore Leaseweb Full time

    **Client Service Delivery Representative** The Leaseweb APAC team is growing quickly and looking for talented individuals to join us. **The Department**: The role of Client Service Delivery Representative is situated in the contract management team. This team is continuously adding value by delivering impeccable support on all contract related requests,...

  • Client Service Delivery Representative

    15 hours ago

    Singapore iWeb Inc. Full time

    **Client Service Delivery Representative** The Leaseweb APAC team is growing quickly and looking for talented individuals to join us. **The Department**: The role of Client Service Delivery Representative is situated in the contract management team. This team is continuously adding value by delivering impeccable support on all contract related requests,...