Smb Account Manager

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Summary**:
What you need to know about the role:
We are seeking an account manager for the High Value SMB segment team; you will be responsible for providing exceptional customer experience and end-to-end solutions for our High Potential SMB Merchants. This position enables us to build a stronger relationship with our High Value merchants and deepen our connections by ensuring these merchants are set up optimally for future success to unlock their growth potential.

**Your way to impact**:
You will work in a metrics-driven high-velocity Sales environment with a team of Inside Sales Leaders and business portfolio managers to work in-revenue protection and revenue growth of various merchant segments across Small and Medium Business (SMB) for the Hong Kong Korea Taiwan (HKT) Market. A successful account manager exhibits strong ownership and communication skills. They excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future growth opportunities.

**In your day-to-day**:

- Contribute to sales development solutions and initiatives.
- Engage and collaborate with the immediate team.
- Suggest process efficiencies within the team.
- Exercise judgment on important issues.
- Support the team in achieving sales targets and goals.
- Outreach to Merchants across International markets but particularly in Hong Kong, Taiwan and mainland China to build relationships and manage their account and help with friction resolution, such as limitations.
- Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
- Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
- Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like - Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
- Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
- Develop Portfolio strategies to grow high potential accounts in the HKT market using Pricing intervention’s, Product Upsell, and cross sell, Risk Mitigation and other value adds.
- Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
- Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.

What you need to bring:

- Bachelor's Degree
- At least 3 years of relevant experience in Client/Merchant facing roles preferably in Sales, Account Management or Customer Su