Duty Free Retail Sales Manager

7 days ago

Singapore ACCELA RECRUITMENT SERVICES PTE. LTD. Full time

Role: Duty-Free Retail Sales Manager (4-6 months Maternity Cover)

Work Location: Changi Airport Duty-Free

Reporting to: Global Program Director

This is a job-sharing opportunity initially working three days per week before increasing to full-time (five days per week) in the next 2-3 months. This role will require you to travel between Singapore, Malaysia and Thailand with your primary location of work being Changi Airport, Singapore.

**About Our Client**

Our client is a leading global drinks agency at the cutting edge of the drinking culture and culinary innovation with teams headquartered in London, LA & Sydney and now Singapore They have 2 decades of experience helping to define the global drinks marketing industry.

An exciting opportunity has arisen to join a leading drinks agency in Global Travel Retail managing the Brand Ambassadors and the BA Program, for one of the world's largest producers of spirits and beers DIAGEO. You will be part of a dynamic team, managed and employed by Diageo's contracted agency, as a vital link between their Global team, BA sales teams, the Duty-Free retailers, and the key customer Diageo.

**Southeast Asia Travel Requirements**

In this role, you will be required to take the lead to recruit, manage, motivate, train and develop a high-performing team of Brand Ambassadors in Singapore, Malaysia, and Thailand.

**Responsibilities**:

- Sales and Training Management of brand ambassadors within Changi’s Duty-Free Stores
- Leading the recruitment, training capability, rostering, staff retention, sales performance, and communication of administrative tasks.
- People management - Coach and develop both functional & leadership capability within the BA team you manage
- Training capability - Virtual and F2F Training and development of a highly-skilled BA team who represent the Agency and Diageo to provide best-in-class sales experience, and increase brand awareness to achieve KPIs to gain market share.
- Clearly communicate and submit timely reports on the progress and development of the BA teams, marketing activity, setting and tracking KPI and Sales targets and training plans during weekly/monthly WIPs, monthly meetings and business reviews for all stakeholders.
- Ensuring Diageo’s marketing plans and activations are set up as per the calendar and ensuring premium brand placement and visibility of all promotions.
- Build relationships with all key stakeholders within airport Duty-Free Retailers and the key customer Diageo.
- Understand market dynamics, market trends and competitor activity and utilise this information to develop plans that assist Diageo in winning in the marketplace.
- Administration management of incentives, rosters, annual leave, expenses, and customer invoicing hours are all to be completed monthly
- Strong leadership, people management and interpersonal skills
- Previous experience in GTR/Duty-Free and or Liquor industry would be highly advantageous
- Ability to work under pressure with a 'can-do' attitude
- Flexible in working hours and ability to work from airport locations for the majority of your week, and balancing this time with some time in Diageo Head office and or working from home
- Administrative and organisational management
- Detail-oriented and strong in Microsoft Outlook, Teams, PowerPoint, Word Excel etc.
- Agile in your way of working and ability to effectively manage your time and multiple tasks
- Extremely outgoing, exuding confidence

Accela Recruitment Services Pte Ltd
EA License: 15C7529
EA Personnel No: R22107085

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