Mendix - Technical Success Manager, Apac

2 weeks ago

Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full time

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As a **Mendix **Technical Success Manager (TSM) **in our APAC team, you will engage with our strategic enterprise customers. You will provide proactive guidance on the use of our software and leading comprehensive low-code platform. You will gain an understanding of the IT infrastructure, internal processes, business needs & drivers, and team members within these accounts. As a TSM, you will adapt your knowledge and support to each of our customers' environments, facilitate collaboration between teams within Mendix and the customer, and advocate on behalf of the customers' needs.

If you are a problem solver, have a well-rounded, broad IT/Development background, are inquisitive by nature and if you are driven to make your customers' successful, this may be the role for you

**You’ll help our customers drive digital innovation by**:

- Maintain a regular cadence with the customer to drive technical initiatives aligned to the predefined strategies
- Provides custodian of technical guidance/direction with respect to the Mendix platform
- Maintains a strong technical relationship with CIO and/or technical champion
- Define, document, and work on proactive strategies supported by the Customer Success / Expert Services / Research and Development team to drive adoption and expansion
- Own the APAC customer's technology mapping as it relates to human resources, processes, and tools
- Proactively build relationships with customers to achieve loyalty
- Collaborate cross-functionally with internal groups (Presales, Sales, Support, Customer Success, Research & Development/Product, Professional Services)
- Liaise with Research & Development team to drive platform enhancements to drive adoption and/or expansions
- Stay up-to-date and be able to judiciously report on roadmap and strategies; especially those pertinent to defined customer base
- Learn the platform, best practices, and stay updated on latest releases and capabilities
- Provide guidance to APAC Customer Success Managers on how to best direct technical issues

**Requirements**:

- 7+ years of diverse SaaS based experience including, but not limited to development, consulting, pre-sales, engineering, etc
- Ability to manage and grow enterprise customer relationships
- Passionate about building long term and lasting relationships
- A strong communicator with excellent attention to detail
- Outstanding written and verbal communication skills - ability to present and communicate to senior customer stakeholders
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Strong orientation to team communication and collaboration
- Ability to manage in a heavily matrixed environment

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