IT Support, Apac

**Mendix is a low-code app development platform**:
Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.

**Mendix is a Siemens Business**:
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources.

MANAGE, IMPROVE, AND INNOVATE.

GET READY TO USE YOUR TECHNICAL SKILLS TO GO FOR THE BEST SOLUTION.

Every day you will work on the most diverse cases for the first line support of Mendix.

You will work closely with the system administrators, and IT specialists in our solution groups. With your stellar communication skills, service-oriented attitude, and the will to solve problems, you will surprise the customer time and again with a quick solution.

ABOUT US

Mendix is part of the Siemens organization. Going towards global support with colleagues in EMEA, APAC and US region we will soon go with a follow-the-sun 24/5 approach.

COVID-19 SITUATION

While the future still includes working from home, after Covid-19 you will be expected to be in the office 1 or 2 days per week. Our office is located in Singapore.

OUR TECHNOLOGY STACK

Windows 10

MacOS

Azure portal

Active Directory (on-premises and Cloud)

Intune

SharePoint

Intune

Exchange Online

Microsoft Teams

**GOT WHAT IT TAKES?**:

- You have at least a diploma.
- 3 years of proven experience as a first line support engineer.
- Strong communication skills. You know how to cope in every situation. By asking the right questions in combination with giving some reassurance, you know how to map out and solve problems at lightning speed.
- At least 1 certificate for ITIL Foundation 3 or 4, Windows 10, or Microsoft Office 365.
- A structured style of working. This means you always have an overview as well as knowledgeable insight into how to resolve issues and close out active cases.

**COMPETENCES**:

- Good written and oral communication.
- Customer and service-oriented; friendly.
- Quality-oriented.
- Flexible working hours, sometimes working in the evening and in the weekend
- Ability to run standby shifts
- Ability to read and write in Mandarin, this will be require to support Mandarin speaking users in Mandarin language

**RESPONSIBILITIES**:

- First and second-line activities: troubleshooting, advising the end-user for a solution, setting up meetings to resolve outstanding issues.
- Executing changes and user requests. Registering & monitoring tickets until closing.
- Proactively identify potential problems & initiate steps towards a possible resolution.

**Working at Mendix
**Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code.

While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles:
While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.
- We put the customer first_. Without our customers, we have no business. So, if you act in the best interest of our customers, always you belong here.
- We think big_. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term you belong here.
- We innovate_. We want to be what happens next. So, if you ask “what if?” and work to find a way or make one you belong here.
- We nurture talent_. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures you belong here.
- We hear every voice_. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win - regardless of who they come from you belong here.
- We own it_. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done you belong here.
- We have fun_. We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose in what you do you belong here.