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Assistant Manager

3 weeks ago

Singapore NEA National Environment Agency Full time

[What the role is]

The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information.

[What you will be working on]

Reporting to the Head (Contact Centre), your duties will include the following:

- Respond to public feedback promptly, thoroughly and according to service standards.
- Manage and resolve customer issues and concerns, including liaising and coordinating with departments and other government agencies to arrive at an effective outcome.
- Implement initiatives to improve efficiency and service delivery.
- Maintain and update the records in the Knowledge-Based Portal.
- Other duties as assigned by the Manager (Contact Centre).

[What we are looking for]
- Minimum 2 years’ experience in Customer Service preferably in handling written correspondence.
- Preferably possess working experience in customer service roles.
- Proficient in written English.
- Service-oriented.
- Excellent interpersonal skills.
- Able to work in a fast-paced and dynamic environment that would require the ability to manage multiple priorities, deadlines and stakeholders effectively.
- As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.