Senior Assistant Director, Academic Programme Office

Established in 1981, the School of Electrical and Electronic Engineering (EEE)

is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 130 faculty members and an enrolment of more than 4,000, of which about 1,000 are graduate students.

**Responsibilities**:
Lead and direct the operation of the Academic Programme Office (APO) to ensure the provision of quality services and support to undergraduate students, and faculty.- Oversee and provide leadership on all undergraduate academic matters, including timetable, course, registration, continuous assessment, examination processes.- Resolve students’ academic and personal needs by enhancing services and processes with accordance to the Office of Academic Services policies and School guidelines, e.g., assist students to obtain timely feedback on their CA and exam performances.- Compile data for school reports.- School Administrator for the Application and Database Authorization Management (ADAM).

Ensure procedures are formalised, documented, reviewed, and updated periodically to meet audit requirements.- Ensure guidelines and workflow documents are written, reviewed, and updated by each task lead every semester.- Lead a team to handle audit visits.- Lead a team to compile audit report trackers.- Review the programme education objectives and course survey questions regularly to ensure student learning outcomes are aligned with the University’s drive towards OBTL and the Engineering Accreditation Board’s requirements.- Coordinate various surveys and organize focus group meetings and academic dialogues to obtain feedback for accreditation.- Write and compile inputs for selected sections in the Accreditation Reports.- Lead the coordination of the Accreditation Panel visits.- Coordinate and streamline the data collection process for the faculty appraisal (teaching) committee.- Coordinate the office to assist faculty to submit academic proposals and edit the proposals when needed.

Lead and motivate staff to contribute towards the achievement of objectives of the APO.- Lead and execute key initiatives to achieve the Strategic Objectives of the School.- Collaborate with School admin committees to streamline work processes.- Review the existing systems and practices on academic matters continually with staff to further enhance service quality and efficiency of the office.- Conduct performance appraisal and promotion exercises.- Update plan for succession planning and optimise manpower resources.- Encourage staff to attend courses and implement new initiatives to improve their work performance.

Promote and enhance the image and brand name of the School.- Review and enhance the APO website, EEE exchange website and Accreditation website regularly to ensure accuracy of info and increase visibility of the School.- Coordinate the design and manufacturing of freshmen orientation/corporate gift.- Provide support for outreach, orientation and convocation events.- Other duties as assigned by Chair/Associate Chair/Assistant Chair

**Requirements**:
- Degree with at least 8 years of relevant working experience in operations, administration, student recruitment or admissions in higher education.- Significant demonstrable skills and experience in strategic, operational and financial planning, and to analyze data, quantify results and manage budgets.- Detail-oriented with strong project management, good administration and organizational skills.- A people’s person, self-starter, mature and able to work independently while being an effective leader at the same time.- Deliver a superior level of customer service and programme satisfaction to internal and external stakeholders.- In-depth knowledge of higher education landscape and university organizational structure would be an advantage.

Hiring Institution: NTU