Renewals Representative

2 days ago

Singapore SentinelOne Full time

**About Us**:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

**What are we looking for?**

In this exciting new position, you will proactively communicate with the SentinelOne Install base of customers, Partner Community, and Internal Stakeholders to ensure an on-time contract renewal. Using your sales acumen, in addition to securing the subscription renewal, you will build on-going relationships with customers to explore customer sentiment, communicate new features, reduce churn, and find opportunities to up-sell and drive further adoption across the SentinelOne Platform.

As an individual contributor to the Renewal team, you will carry a quota based on ASEAN, Hong Kong and Taiwan territory. As part of the role you will be driving communications with the customers and channel directly with our Solutions Engineering team. We are looking for a self-starter with a contagious work ethic, someone that is organized, with fantastic verbal & written communication skills and can excel at working across teams to manage escalations with field sales, support, customer success & engineering.

**What skills and knowledge should you bring?**
- Execute the renewals process by proactively contacting customers and channel partners well before their subscription expirations
- Maximize revenue by identifying, and closing, and executing opportunities to upsell
- Provide a best in class customer experience for both customers and partners.
- Maintain an accurate forecast.
- Escalate customer issues to support, customer success or engineering for a speedy and satisfactory resolution for the customer

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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