Knowledge Management Specialist

2 weeks ago

Raffles, Singapore ByteDance Full time

Responsibilities
- Lead knowledge management projects globally and/or regionally
- Implements knowledge management projects that address critical business problems along the knowledge cycle from creation to implementation including all its relevant technology
- Develop a strong strategic relationship with critical cross functional stakeholders that play a critical role in the knowledge management cycle and training technology ecosystem
- Implement our training localization strategy and plan as it pertains to both knowledge management and training technology capabilities
- Implement, track and evolve the success metrics that will enable us to improve time-to-proficiency through knowledge scalable efforts
- Conduct on-going analysis of improvements to our knowledge management roadmap including gathering feedback from our key audiences
- Be an evangelist for our vision of both knowledge management roadmap at a regional level with critical day-to-day stakeholders
- Partners day-to-day with product and engineering groups in implementation of knowledge tools roadmap
- Implement measurement plan for knowledge management roadmap
- Partner with our training centers-of-excellence to identify opportunities for scaling, automating and measuring success of knowledge management in Monetization Integrity
- Implements change management strategy and plan for how we move into a scalable learning state where self-serve knowledge tools enables us to move faster

**Qualifications**:

- Bachelor's degree or Master's in training, education, technology, social science
- At least 7+ years of work experience in training space with deep understanding of how training teams function
- Experience in leading implementation of knowledge and/or scalable education
- Familiarity with developing and delivering knowledge sharing programs and its relevant knowledge tools
- Excellent understanding of the knowledge tools ecosystem including the latest trends in knowledge management
- Strong communications skills especially in influencing senior stakeholders on management development strategy and skills
- Experience in establishing effective partnerships within and outside the organization
- Strong influencing skills in evangelizing, building shared vision or goals
- Strong project strategy including leading cross functional strategic projects
- Excellent verbal communication in English. Additional languages are a strong advantage preferred language Mandarin.

**Job Types**: Full-time, Permanent

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