Senior Account Manager

**Elmwood Design Consultancy, Singapore Studio**

Elmwood Design Consultancy is a leading global design agency renowned for creating impactful and innovative brand experiences. With a rich history of design excellence, we are committed to pushing the boundaries of creativity and design to deliver outstanding results for our clients. As we expand our creative team, we are seeking an experienced and dynamic Finance Executive to join our Singapore Studio.

**Who are we looking for**:
As a Senior Account Manager at Elmwood, you will be at the heart of client partnerships, managing your own projects and developing a deep understanding of our clients’ businesses. Acting as the primary point of contact, you will ensure the delivery of insightful, high-quality work, collaborating closely with the Group Account Director and a talented team of designers and strategists.

**Key Attributes for Success**

To thrive as a Senior Account Manager, you will demonstrate:

- **Relationship-building**: Your ability to forge strong, sustainable relationships with clients, internal teams, and key stakeholders will set you apart. You prioritize client needs and ensure exceptional service delivery.
- **Creative Leadership**: You craft and deliver compelling briefs, understanding client objectives and presenting them with clarity. Your creative problem-solving skills help drive projects to successful outcomes, even when challenges arise.
- **Operational Excellence**:You expertly manage projects, coordinating with teams and keeping projects on time, on budget, and aligned with client goals. Your diligence and organizational skills ensure best practices are followed, driving operational efficiency.

**Requirements**:
**What you will do**:
**Project Delivery**
- Lead effective briefing sessions, ensuring clear, actionable insights for the team.
- Partner with Design Teams to ensure that creative solutions align with client briefs.
- Work closely with provocation, creative teams, and external partners to ensure all work is on-strategy and achieves the intended creative outcomes.
- Track and measure project effectiveness, collaborating with the Account Director to define success metrics.
- Champion internal systems, processes, and financial tools, ensuring adherence to budgets and timelines.
- Participate in weekly planning and forecasting meetings, ensuring transparency and accountability.
- Document project learnings and outcomes through post-project reviews ("washups").

**Client & Team Relationships**
- Own project deliverables from the client's perspective, ensuring satisfaction at every stage.
- Cultivate and maintain positive, long-lasting relationships with key client stakeholders, colleagues, and external suppliers.
- Identify and pursue new business opportunities within existing client relationships, contributing to growth.
- Mentor and support the development of junior team members, sharing knowledge and expertise.

**Strategic Thinking & Learning**
- Gain a deep understanding of the client’s business and sector, enabling strategic conversations and value-added insights, with support from the provocation team.
- Continuously enhance your knowledge of Elmwood's systems, processes, and industry trends.
- Collaborate with teams across the group to proactively service clients with creativity, insight, and commercial awareness.
- Support the growth and learning of more junior colleagues, contributing to the team's overall success.

**Relationships**:

- Owning the project and its deliverables from the client’s perspective.
- Cultivating positive and sustainable relationships with key client influencers and decision makers, colleagues and key suppliers.
- Identifying new business opportunities with your existing clients drives the successful conversion process.
- Instrumental in the development of more junior team members.

**Thinking broader**:

- Understanding the client’s business, their sector, and developing good commercial knowledge, able to hold strategic conversations (with the support of the provocation team).
- Continual learning about our systems, processes and insights.
- Working across the group to service clients proactively, creatively and with a clear knowledge of their business.
- Supporting the learning and development of more junior colleagues.

**What you have done**:

- Strong experience in Packaging Design (2D graphics and 3D structural design is preferred).
- Clear, concise communicator with excellent written, verbal, and presentation skills in English
- Ability to manage multiple projects and cross-functional teams simultaneously.
- Meticulous attention to detail and accuracy.
- Exceptional organizational and time management skills.
- A strong desire to listen, learn, and grow within a dynamic, sometimes unstructured environment.
- A passion for creativity, innovation, and delivering outstanding work.
- High sense of responsibility and commitment to the role.
- Educational background in Business, Marketing, C