Travel Guide

2 weeks ago

Singapore RCI ASIA-PACIFIC SINGAPORE, LLC Full time

**Job Summary**

To create a great vacation experience for Clubs / RCI members; confirming exchanges and solicit space bank deposits, subscriptions, renewals and meeting service expectations.

**MAIN RESPONSIBILITIES:
- Assist the Contact Centre Manager to ensure all activities meet and integrate with organizational requirements for quality assurance and a high standard of customer service.
- Be the primary contact for assisting Pacific and global members with difficulties at resorts per the Global Member Servicing Policy.
- Supervise and ensure that Vacation Exchange check-in problems into resorts around the region are solved promptly.
- Supervise and ensure that Vacation Exchange check-in deletion and relocation cases are solved within stipulated deadline.
- Handle escalated complaint cases and ensure that justified compensation packages are accorded to complaint members, whilst ensuring customer retention.
- Monitor internal staff are giving Quality Service - to members, to affiliated resorts, to the public, and to staff, including monitoring of corporate standards.
- To provide coaching and training needs to individual Customer Care Specialist within the team. Assist the Contact Centre Manager with some administrative and reporting functions within the team so as to achieve operational efficiency.
- Mentor new hires within the team to bring them up to management expectation both in complain handling and customer service.
- Assist the Contact Centre Manager in identifying, implementing and developing customer service strategies in Operations. Other duties include but are not limited to attending to internal as well as external customer inquiries, problem solving, attending to self-enrolments and resort profile updates and liaising with the Account Managers.
- Provide proper guidance, support and direction to the sales team by undertaking an advisory role in addition to the daily Customer Care role.

**SKILLS REQUIREMENTS:
- Ability to speak and write fluent foreign language (dependent on team requirements)
- Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.
- Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.
- Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture

**QUALIFICATIONS & WORKING EXPERIENCE
- Tertiary qualifications.
- At least 1 years of sales / service experience preferably from the travel-related industry or a Contact Centre environment
- This Position Description intends to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The incumbent acknowledges receipt of a copy of this Position Description._

  • Tour Guide

    1 week ago

    Singapore MARINA BAY TRAVEL PTE. LTD. Full time

    **JOB HIGHLIGHTS** Travel Guide with STB license (permanently) (Languages required - Russian, Ukrainian, Kazakh speaking) Minimum 3 years contract **JOB DESCRIPTION** - Providing tours around Singapore for the customers who arrives to Singapore - Meet and greet customers in airport - Hotel check-in assistance - Hotel check-out assistance - Assistance on...

  • Travel Consultant

    2 weeks ago

    Singapore BCD Travel Full time

    Travel Consultant Location: SG, Singapore, Office, Singapore, APAC BCD Travel: Connect, collaborate, and celebrate Travel Agent (Hybrid) As a Travel Consultant, you are the face of our company. You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have...

  • Travel Consultant

    3 days ago

    Singapore BCD Travel Full time

    Travel Consultant Location: SG, Singapore, Office, Singapore, APAC BCD Travel: Connect, collaborate, and celebrate Travel Agent (Hybrid) As a Travel Consultant, you are the face of our company. You’ll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and...

  • Travel Consultant

    5 days ago

    Singapore BCD Travel Full time

    **Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience and be part of BCD Travel Singapore's Corporate Operations team? If yes, you might be exactly the team member we are looking for.** **Your...

  • Local Tour Guide

    3 days ago

    Singapore WOLO TRAVEL PTE. LTD. Full time

    The Tourist Guide will leads tourists on inbound tours to places of interest, and shares information about the history and heritage. He/She brings groups of tourists to destinations in the itineraries and delivers commentaries on features of the places. He/She is resourceful with strong communication skills, and serves as an important ambassador to the...

  • Tour Guide

    2 weeks ago

    Singapore Changi Travel Services Pte Ltd Full time $40,000 - $60,000 per year

    About the job We're looking for a knowledgeable and enthusiastic Tour Guide in Singapore. You should have a strong grasp of local culture and history, great communication skills, and a passion for travel. You will lead tour groups, share engaging insights, and ensure a safe, enjoyable experience. Job Details: Location: Across Singapore Duration: 6 Months...

  • Travel Consultant

    2 weeks ago

    Singapore BCD Travel Corporate Full time

    **Bring your passion and energy to our growing team. We're hiring!** **Travel Consultant (Hybrid)** - Full time, Singapore_ **As a Travel Consultant, you will** 1. Handle incoming requests: - Expertly use the appropriate BCD Travel tools and systems to complete requests - Search and confirm travel reservations for the customer - Strong comprehension of a...

  • Travel Executive

    2 weeks ago

    Singapore BCD Travel Corporate Full time

    **Travel Executive (Hybrid)** - Full time, Singapore_ This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested. Handling incoming requests: -...

  • Travel Consultant

    1 week ago

    Singapore BCD Travel Singapore Full time

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team** **Travel Consultant (Hybrid)** - Full time, 20 Anson Road Singapore 079912_ **As a Travel Consultant, you will** 1. Handle incoming requests: - Expertly use the appropriate BCD Travel tools and systems to complete requests - Search and confirm travel...

  • Travel Consultant

    5 days ago

    Singapore BCD Travel Corporate Full time

    Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team **Travel Consultant (Hybrid)** - Full time, Singapore_ **As a Travel Consultant, you will be** 1. Handle incoming requests: - Expertly use the appropriate BCD Travel tools and systems to complete requests - Search and confirm travel reservations for the customer -...