Immediate Opening for Customer Service

2 weeks ago

Singapore JP infotech Full time

JD:

- financial and customer service bckgrd

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am - 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

8.30am-8.30pm rotating shift hours

(1) 8.30am-6pm

(2) 8.45am-6.15pm

(3) 10am-7.30pm

(4) 11am-830pm

Rotating Shift amount of $280

Mon-Fri including PH 8.30am-8.30pm (daily weekday)

Rotating shift starts after 10.30am or 11am, minimum 2 weeks in a month.

**Salary**: $1,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service (preferred)

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