User Experience

2 days ago

Singapore WPH DIGITAL PTE. LTD. Full time

**Job Duties
- For creating meaningful and relevant experiences for end users by integrating products and services, the User Experience / Service Designer shall have relevant working experience in developing a wide range of design artifacts such as journey maps, user research analysis, service blueprint and roadmaps.

Other responsibilities include, but not limited to:

- Conduct user research, including interviews, surveys and usability testing, to gain insights and understand user behaviours, needs, opportunities and pain points.
- Develop user personas, journey maps, and other artifacts to communicate research findings.
- Design and facilitate design workshops with stakeholders to align on service design goals and co-create solutions.

**Qualifications & Skills**
- Proven record of the Product UX designs.
- Experience establishing and analysing UX metrics.
- Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analysing results, and sharing insights with the Product team.
- Good in any of the designing tools (Sketch, Invision, Principle, Framer, Flinto, Figma, Azure, Illustrator, Adobe XD, Web, Androi, IOS)
- Strong communications and presentations skills with stakeholders at all levels.

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