Crypto Operations Manager
23 hours ago
The Crypto Operations Manager will manage the day-to-day crypto operations and the crypto operations specialists team. Responsibilities include driving operational process improvements, reducing operational risk, managing venue relationships, people management, and overseeing coin settlement. The Crypto Operations Manager will be part of the Operations organization.
- Oversee day-to-day cryptocurrency operations, including USD and coin settlement with our venues
- Identify & manage initiatives to improve operational processes and reduce operational risk
- Monitor operational and risk metrics and escalate potential issues or anomalies
- Support new crypto initiatives from an operational, risk, and compliance perspective
- Partner with our customer experience and content teams to continuously improve crypto related customer communications
- Maintain and evolve operating procedures to complement compliance written supervisory procedures
- Partner with treasury, operations, and security teams to manage liquidity and minimize crypto risk
- Work closely with fraud and compliance teams to execute a robust AML and KYC program related to crypto
- Test controls to ensure customers receive exceptional execution quality with venues
- Coach and manage a team of Crypto Operational Specialists
**Requirement**:
- 5+ years operational and risk experience, ideally in a broker dealer or crypto related context
- Extensive experience creating, deploying, and automating operational systems and processes
- Ability to work with engineering and data for reporting and tooling
- People management experience
- Strong written and verbal communication skills
**Bonus points**:
- Strong understanding of blockchain technology and mechanics
- Cryptocurrency, foreign exchange, and securities market industry experience
- Regulatory and/or compliance experience (e.g. anti-money-laundering, KYC, state money transmission laws)
- Retail customer experience
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