Assistant Operations Manager

2 years exp

**Roles & Responsibilities**

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

**What’s the job?**

With your assistance, operations would flow smoothly and frontline team members guided by you together with the Restaurant Manager will show consistency in ensuring maximum guest & employee satisfaction. As Assistant Operations Manager, you are responsible for planning, organizing, directing, and training and controlling the Food & Beverage operation and administration while motivating team members. You will be in charge of the hotel food truck services and its logistics arrangement from planning to implementation.

**Your day-to-day**
- Assist Manager with all employee-related matters to ensure productivity for departmental performance (staffing, recruiting, On-The-Job trainings)
- Communicate regularly with team members and build good relations
- Actively participate in departmental training and give support and feedback
- Encourage and motivate staff to provide optimum service during shift
- Work with superior to assist in preparing the hotel’s annual budget and to achieve departmental revenue targets - Assist in forecasting and stock control
- Promote hotel facilities and services
- Drive revenue of food truck by creating promotions for food truck
- Manage Operations costs while actively pursuing cost saving measures
- Handle all sales and to account for all guest checks
- Handle guest complaints professionally and record feedback regularly to respond timely
- Make conversation with guests during their order and find out their preferences to build a rapport
- Personally meet and farewell a minimum of 80% of your customers
- Manage and co-ordinate updates in database to ensure all information are accurate and active
- Manage special event concepts
**What do we need?**

Ideally you have at least 2 years of service in a supervisory role in the F&B service field, you have a valid food hygiene certificate and at least a Diploma qualification.

We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Part of the IHG global portfolio, the Crowne Plaza® Hotels & Resorts brand is a dynamic upscale hotel brand located in nearly 65 countries around the world in major urban centers, gateway cities and resort destinations. As the fourth largest upscale full-service hotel brand in the world and one of the fastest growing, the Crowne Plaza brand has a solid foundation for future growth. The portfolio has doubled since 2003 to nearly 400 hotels, and the global pipeline has increased fourfold to nearly 100 hotels. At Crowne Plaza hotels, we help our guests feel energized and productive, with 24-hour business services, wireless high speed Internet access in the lobby, and fitness and leisure facilities.

Crowne Plaza Changi Airport was awarded the Most Caring Employer Award by Singapore Compact for providing job opportunities and creating a conducive work environment for all employees including people with disabilities and mature workers.