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Outlet Manager
2 weeks ago
We are looking for a dedicated and hands-on **Outlet Manager**with a strong background in F&B operations. You will be responsible for the smooth day-to-day running of the store, ensuring high standards in operations, customer service, and team performance.
**Key Responsibilities**:
- Oversee daily store operations including opening/closing, staff scheduling, inventory management, ordering, cashiering, and equipment upkeep.
- Manage stock efficiently with a focus on cost control and waste reduction.
- Train and support new hires; manage staff performance and handle employee issues professionally.
- Deliver excellent customer service and resolve customer complaints effectively.
- Ensure strict adherence to food safety and hygiene standards.
- Perform accurate shift handovers, cash handling, and basic financial reporting.
- Remain calm and efficient during peak hours and unexpected situations.
**Requirements**:
- Minimum 1-2 years of relevant experience in the F&B industry (dessert, coffee, fast food, or ice cream preferred).
- Prior experience in store management or supervisory roles is a strong advantage.
- Familiarity with on-site food preparation (e.g., freshly made ice cream) is preferred.
- Responsible, proactive, and able to lead by example.
- Passionate about ice cream and the F&B industry.
- Holds a valid food handler certificate.
- Willing to work shifts, weekends, and public holidays.
