
Senior Customer Service Engineer
2 weeks ago
Employment Type
**Permanent**:
Location
**West**:
Salary
**Hourly**:
**Senior Customer Service Engineer - Project Tender**:
- Handle customer inquiry/ tender for products and services
- Process quotation and sales order on day to day basis
- Do follow up with customer and update them on the progress
- To manage customer feedback and maintain relationship with the customers
- To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison
- To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
- Handle documents like preparing of presentation material, product information
- To make sure customer is satisfied with us
- In addition to these duties/ responsibilities employee is required to carry out such duties as may reasonably be required
**Key Requirements**:
- Diploma/ Degree in Engineering related discipline with 2 years of tender/ tender sales experience
- Strong computer knowledge - MS office, ERP systems
- Strong interpersonal and communication skills
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