
Guest Services Agent
4 hours ago
**Job Highlights**
- Duty Meal
- Birthday Off
- Flexi Benefit
- Insurance Coverage
- Learning and Development Opportunities
- Special Employee rate at all IHG Hotels worldwide
**What’s the job?**
Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
- Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members
- Participate in programs that drive improvements in team member engagement and are aligned with the brand service behaviors
- Check Guests in - Efficiently greet, register and confirm guest particulars and payment details upon check in. Issue keys
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests enquires practically and simply in adherence to brand standards
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Manager
- Handle cashiering, payment and foreign currency exchange accurately
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Oasis PMS for daily room allocation.
- Accurately update reservations
- Responsible for IHG One Rewards Enrollment & Recognition
- Perform any other duties as assigned by the Duty Manager, Rooms Division Manager or Operations Manager.
**Requirements**:
- No experience required
- Adaptable in shift work schedules and may be required to work nights, weekends, and/or holidays
-
Guest Service Agent
4 days ago
Singapore Marina Bay Sands Full timeGuest Service Agent - Ticketing, Box Office Join to apply for the Guest Service Agent - Ticketing, Box Office role at Marina Bay Sands Guest Service Agent - Ticketing, Box Office Join to apply for the Guest Service Agent - Ticketing, Box Office role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. WE TAKE YOU ABOVE BEYOND...
-
Guest Service Agent
3 days ago
Singapore Marina Bay Sands Pte Ltd Full timeGuest Service Agent - Public Areas Department (Cleaner)Join us to apply for the Guest Service Agent - Public Areas Department (Cleaner)role at Marina Bay Sands . Get AI-powered advice on this job and access more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team. Job Responsibilities Perform...
-
Guest Services Agent
4 days ago
Singapore IHG Hotels & Resorts Full timeJoin to apply for the Guest Services Agent role at IHG Hotels & Resorts 5 days ago Be among the first 25 applicants Join to apply for the Guest Services Agent role at IHG Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business...
-
Guest Service Agent
3 days ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeRoles & ResponsibilitiesReport directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome "at home" on arriving and departing the Hotel Responsible...
-
Guest Services Agent
7 days ago
Singapore Copthorne King's Hotel Singapore Full time**Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...
-
Guest Agent
4 hours ago
Singapore KFS ASSET MANAGEMENT PTE. LTD. Full time**Job title**:Guest Agent **About KFS Hotel Capital**: Due to supporting an internationally established alternative accommodation provider that provides corporate clients high quality apartments, we are looking for a guest service agent or property executive to join our team. **Essential Duties & Responsibilities**: - Meeting and greting new guest at the...
-
Guest Services Agent
7 days ago
Singapore Pullman Singapore Orchard Full time**Guest Services Agent** The Guest Servuces Agent is repsonsible for all guests’ belongings, attends to guests inquries, recommends places of interest and always makes appropriate recommendation. He/she must make our guests Feel Welcome as soon as they arrive and demonstrate appreciation upon departure. The Guest Services is always lending a helping hand...
-
Guest Services Agent
4 days ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeBe a catalyst for change and drive sustainability forward with us at The Westin Singapore , where your passion transforms into meaningful action.As a Guest Services Agent for our Heavenly Spa , you will be tasked to:Schedule services for individuals and large groups using spa reservation software system. Call and/or email guests to confirm scheduled...
-
Guest Services Agent
3 days ago
Singapore DHI DOWNTOWN PTE. LTD. Full timeWe are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you will have an important responsibility - but like all positions in Dorsett, you are not alone We are here to support you with great practices. You will have the chance to work with a great team,...
-
Guest Services Agent
2 weeks ago
Singapore TOLEDO INTERNATIONAL PTE. LTD. Full timeJob Highlights Duty Meal Birthday Off Flexi Benefit Insurance Coverage Learning and Development Opportunities Special Employee rate at all IHG Hotels worldwideWhat’s the job?Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer...