Customer Service

5 days ago

Singapore LEARNING POINT KIDS PTE. LTD. Full time

At Learning Point, we are passionate about nurturing confident, critical, and curious learners. As a trusted enrichment provider, we deliver high-quality programmes and meaningful learning experiences. To support our next phase of growth, we are looking for a dynamic and purpose-driven **Customer Service & Enrolment Manager**to join our leadership team.

This is a pivotal leadership role responsible for driving **student enrolment**, enhancing **brand visibility**, and ensuring the **smooth daily operations**of our centres.

You’ll work cross-functionally with internal departments to lead our enrolment strategies, customer engagement efforts, marketing campaigns, and operational systems—helping us grow while maintaining the exceptional standards our parents and students trust.

**Key Responsibilities**

**Enrolment & Customer Engagement**
- Lead and optimise the full enrolment cycle—from initial enquiry to onboarding and retention
- Drive customer-centric engagement through targeted outreach and service excellence
- Oversee sales and customer service teams to ensure responsiveness and empathyContinuously assess and improve customer experience across all touchpoints

**Centre & Operational Leadership**
- Oversee day-to-day operations across Learning Point centres to ensure efficiency and consistency
- Manage teacher scheduling, resourcing, and centre logistics
- Collaborate with curriculum, HR, and finance teams to align operational goals
- Drive process improvements to boost performance and customer satisfaction

**What We’re Looking For**

**Must-Have Skills & Attributes**
- Strategic mindset with strong execution ability
- Excellent leadership, communication, and stakeholder management skills
- Customer-first approach and a keen eye for detail
- Resilient, adaptable, and able to lead in a fast-paced environment

**Qualifications & Experience**
- Bachelor’s Degree in Business, Marketing, Education or related field
- Minimum 3-5 years in a customer-facing leadership role, in the **enrichment industry**:

- Excellent spoken and written proficiency in English and Chinese
- Proficient in using CRM systems
- Must be willing to work on Saturdays and support peak enrolment periods
- Strong interpersonal, time management, and mentoring skills

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