Sales Executive

5 days ago

Singapore COMO Hotels and Resorts Full time

COMO Metropolitan Singapore

**Property**:COMO Metropolitan Singapore
**Position**:Sales Executive
**Base Location**:Singapore
**Department**:Sales and Marketing
**Reporting to**:Director of Sales and Marketing

**Job Summary**:
The overall responsibility of the Sales Executive is to provide administrative support for The Sales team. The Sales Executive will be required to conduct their duties in a courteous, safe, and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a professional and high level of service is maintained.

**Tasks/Responsibilities**:

- Provide administrative support for the Sales Team.
- Maintain a clear and easy-to-find reference/filing system.
- Ensure all correspondences are standardised and high quality remained.
- Anticipate guests’ needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Carries out special projects as assigned by DOS/DOSM.
- Ensure adequate stock of office supplies and initiates requisitions for approval.
- Periodically update mailing addresses for existing corporate accounts and other databases through the sales force.
- Monitoring system for attendance, annual leave, public holidays, and sales calls.
- Ensure that all phone calls within the department are attended to and positively engage client requirements.
- Maintains a pleasant attitude throughout every customer contact.
- Ensure a smooth inter-department communication channel to get messages/information clearly received or disseminated.
- Actively interacts with personnel from other departments to ensure guest satisfaction.
- Takes full responsibility for updates of sales manager's company details as provided.
- To take care of weekly, monthly, and annual reports when required.
- Assist in the preparation of sales agreements with leisure, corporate, and MICE Partners.
- Assist in updating and uploading production and contracts.
- Attend daily line-ups and communicate daily challenges with the rest of the team.
- Ensure that sales personnel are updated with client enquiries and requests.
- Handles confidential documents, including accurate personnel file status of the department’s employees, with the strictest confidence.
- Assist with travel preparations and scheduling for DOSM/DOS and Sales Managers.
- Prepares all internal Sales Trip Authorization, complimentary request forms, expense claims, and other internal forms for the sales team.
- Minutes all meetings and dispatches the minutes of the meetings within 24 hours of the meeting has finished.
- Align working practices and conduct with the hotel’s vision; consistently strive to meet and exceed the expectations of both internal and external guests.
- To develop and maintain knowledge of market trends, competition, and customers.
- Display creativity and initiative and display leadership skills by being able to operate with minimum supervision.
- Co-operate with all departments within the hotel.
- To maintain the strictest confidentiality on all matters relating to the hotel, plus all other sales and personnel-related matters.
- In addition, other duties may be required as directed by DOSM and/or General Manager.

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