Associate Engineer

2 weeks ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways

**Responsibilities**:

- Perform 24x7 shift duty monitoring the health of the Singtel consumer services (mobile, broadband, voice, data and T.V.) and the submarine cable systems.
- Coordinate for planned activities (change requests and maintenances) and oversee that they are carried out in accordance to Change Management Process.
- In accordance to the incident management framework, when an incident happens, convene the pre-determined stakeholders asap to work on the resolution and facilitate aligning on the communications to the customer and to the management team.
- Prepare per-cycle shift report encompassing change activities summary and incident summary.
- Involve in ad-hoc projects on innovation and automation to improve on the efficiency of the NOC.
- Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology.
- At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage.
- Knowledge of mobile 4G/5G and IoT technologies would be an advantage.
- Experience/knowledge in process automation.
- Self-motivated, enthusiastic, and able to handle multiple support cases.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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