Helpdesk Support

1 year exp

**Roles & Responsibilities**
- Providing technical assistance (remotely access) to ERP Systems, Matching Systems and Reporting Systems.
- Providing technical assistance (remotely access) to IT related devices.
- Providing technical assistance to basic network issues.
- Follow up closely with end-user to ensure full resolution resolve the concern of issues.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Running reports to analyse common complaints and problems.
- Diagnosing errors and any other issues.
- Deploy IT related devices to end-user.
- Project implementation and support.
- Other Ad-hoc duties as assigned or requested.
**Job Skills and Qualifications**:

- Diploma with minimum 1 years of helpdesk experience.
- Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
- Hands on experience Microsoft OS and Microsoft Office 365 would be an advantage.
- Ability to multi-task and work effectively as a team player.
- Ability to work independently in a fast-paced environment.
- Good communication and customer service skills.

**THONG SIEK FOOD INDUSTRY PTE LTD**

From a humble beginning, out of a five-footway peddling in the 1970s. Thong Siek have come a long way to become the market leader in the manufacture, distribution and retail of Surimi-Based Seafood products in Singapore.

The turning point in the business is the successful reorganization during the 1990s. Thong Siek started marketing DODO brand and established a strong distribution network into every local supermarket chain and an international presence in over 20 countries.

To-date, Thong Siek is churning out a Sales Turnover of S$35 million from our 70,000sqft factory located at 14 Senoko Way. With our investments in a 82,700sqft factory in Johor, Malaysia, we are now ready to strengthen our presence and accelerate growth.

We combine a high-calibre workforce with cutting edge technology to deliver uncompromising quality and service excellence. We pride ourselves on our highly automated and integrated production process. But the critical success factor lies in our people, who are committed and well trained to use the right technology to meet the demands of millions over.

To ensure quality consistency, we have a team of dedicated quality Controllers monitoring the critical control points of each process flow.

Our plant is HACCP certified and we are the first food manufacturer in Singapore to be certified by our Singapore & Productivity Board. We are also the only fish ball manufacturer in Singapore to be awarded the EU license to export to EU market.