Workshop Customer Service Executive

2 weeks ago

Singapore RICARDO AUTO CENTRE PTE LTD Full time

**Ricardo **is a fast-expanding automotive group and an established name in the automotive industry for the past 40 years. The group's businesses include vehicle hire purchase financing operations ( **Ricardo Cars Pte Ltd **) and workshop operations ( **Ricardo Auto Centre Pte Ltd **).

We are looking for strong team players to fill the position of **Customer Service Executive **at **Ricardo **.

**WHY JOIN US**
- Steady expansion leading to unique opportunities for growth
- Healthy company culture
- Good working environment

**KEY RESPONSIBILITIES**
- Attend to customers (walk-ins, scheduled appointments, phone enquiries, online enquiries) promptly
- Work closely with Workshop Service Advisor and Workshop Manager to provide accurate and timely information on company's products and services
- Use customer service skills to optimise customer satisfaction and maximise opportunities to deepen customer relationship for upselling and cross-selling of company's products and services
- Send service reminders to customers
- Perform administrative work such as raising job cards, data entry for suppliers' invoices, and generating invoices for billing
- Provide customers' feedback to respective business teams to improve customers' experience
- Onboard vehicles for extended warranty packages and mail out warranty booklets
- Prepare monthly workshop reports
- Month-end closing for spare parts
- Accident claims processing and coordination

**QUALIFICATIONS**
- Possess strong initiative and passion for excellent customer service
- Possess minimum GCE ‘O’ Levels qualification or equivalent
- Be proficient in Microsoft Office and be able to communicate fluently in English

**REMUNERATION**
- Monthly basic salary: $2,200 - $3,200, salary commensurate with experience
- Annual Wage Supplement (AWS)

**OTHER INFORMATION**
- Working hours: Mon-Fri: 9am-6pm; alternate Sat: 9am-2pm
- 14 days annual leave per year
- Medical claims

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