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Digital Solutions Analyst

2 weeks ago

Remote, Singapore World Food Programme Full time

**Job Title**:Digital Solutions Analyst

**Type of Contract**: Consultant Level II

**Division**: Digital Services (TECD), Information Technology Division (TEC)

**Duty Station**:Remote working

**Duration**: 11 months

**WHO WE ARE**

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

**ORGANIZATIONAL CONTEXT**:
Digital technology and data are rapidly reaching some of the most vulnerable people and places affected by crisis, while also expanding operational approach to those same crises. As one of the main humanitarian actors, WFP has the opportunity and obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition has led to the developing a new WFP IT Strategy whose core elements inform the end-to-end business processes of the organization.

**BACKGROUND AND PURPOSE OF THE ASSIGNMENT**:
The Information Technology Digital Solution Delivery Branch (TECD) is responsible for overseeing all solution development activities within WFP, covering the entire technology stack and delivering enhancements to existing solutions. This function manages all aspects of development, ranging from understanding business requirements to designing and constructing solutions, and overseeing quality assurance.

**ACCOUNTABILITIES/RESPONSIBILITIES**:

- Use in-depth knowledge of business processes to lead and monitor the configuration, maintenance and optimisation of the SAP Public Sector, Grants Management, Project System and Funds Management modules. The main objective is to design IT solutions that meet user needs by identifying new opportunities, enhancements or integrations between different IT systems and tools.
- Oversee the integration of corporate IT systems such as Salesforce and SAP within the assigned business area and work with business experts to achieve efficiencies both at the system level and across different business areas.
- Build and maintain relationships with business process owners and process experts, establishing and driving partnerships to ensure the seamless delivery of IT solutions within the assigned business area.
- Facilitate effective communication of business objectives, user needs and processes to ensure common understanding and alignment among stakeholders. This includes ensuring the timely availability and sharing of information with internal and external parties.
- Lead and coordinate business analysis, functional and non-functional requirements, including identifying and anticipating needs, proposing IT solutions to improve business effectiveness and efficiency, discussing requirements and alternative solutions with business units, performing impact analysis on business context and IT systems, and documenting and classifying requirements and decisions for approval to ensure alignment of systems with business strategies.
- Take the initiative to actively involve TEC and business stakeholders in proposing and prioritising process improvements. The aim is to improve WFP processes using digital technology.
- Manage improvements and propose changes and continuous improvements for the ongoing support of WFP's IT systems within the assigned business area, performing quality assurance of designs and implementations proposed by the implementing partner.
- Play a key role in formulating project cost and schedule estimates. You will also provide expert assistance in identifying and mitigating project risks to ensure successful project delivery.
- Provide strategic change management advice for global rollout, including pilot testing and full rollout initiatives.
- Leverage advanced product management expertise to conduct in-depth market research and analysis to identify critical user needs and industry trends. Develop a comprehensive product vision, strategy and roadmap for leadin