Internal Optimization Specialist

1 week ago

Singapore MICRO AUTOMATION LLP Full time

**Key Responsibilities:
Process Analysis and Improvement
- Collaborate with various departments to understand existing processes and workflows
- Analyze business requirements and translate them into technical requirement
- Identify inefficiencies, bottlenecks, and areas for improvement within these processes
- Propose, design, develop and implement software automation solutions to streamline and optimize processes

Office 365 Implementation
- Utilize Office 365 tools such as SharePoint, Teams, Power Automate, and MS Flow / PowerApps to create solutions that align with business needs
- Configure SharePoint sites and document libraries for efficient document management, version control, and collaboration
- Set up Teams channels, chatbots, and integrations to enhance communication and collaboration across teams
- Experience in setting up Multi-Approval workflows with MS Flow / Power Automate
- Develop and maintain project documentation, including requirements, functional specifications, and user manuals
- Official Microsoft Certification is preferred
- RPA experience (UIPath etc) would be ideal

Training and Support:

- Provide training and guidance to employees on effectively using Office 365 tools to improve their workflow
- Address user’s questions, troubleshoot issues, and provide technical support for software solutions

Data Analysis and Reporting:

- Collect and analyze data related to the usage and effectiveness of implemented Office 365 solutions
- Create reports, dashboards and visualisations to effectively communicate data-driven insights to various stakeholders
- Present findings and recommendations to stakeholders in an accurate and concise manner and continuously refine reporting processes to improve accuracy, efficiency and effectiveness of data

Security and Compliance:

- Ensure that all implemented solutions adhere to security and compliance standards
- Collaborate with IT and security teams to implement necessary controls and safeguards

Continuous Improvement:

- Stay updated on the latest features and updates within the Office 365 suite
- Proactively identify opportunities for ongoing optimizations and enhancements based on changing business needs

**Requirements:
- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field
- Proven working experience in data analytics and also with Office 365 suite, including SharePoint, Teams, Power Automate, and PowerApps
- Strong understanding of business processes and workflow optimization.
- Excellent problem-solving skills and ability to translate business requirements into technical solutions
- Effective communication skills to collaborate with cross-functional teams and deliver training.
- Attention to detail and commitment to maintaining data integrity and security
- Relevant certifications such as Microsoft 365 Certified: Fundamentals or Microsoft 365 Certified: Modern Desktop Administrator Associate are advantageous

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