Smart Home Consultant

2 weeks ago

Singapore TIAN JIAN ENGINEERING (SINGAPORE) PTE. LTD. Full time

1. Role Description:
As a Sales Consultant specializing in Smart Home Products, you will play a crucial role in assisting customers in making informed decisions about integrating cutting-edge smart technologies into their homes. Your primary responsibility will be to provide exceptional customer service while driving sales of smart home products. You will work closely with potential and existing customers, guiding them through the product selection process and ensuring their needs and preferences are met.

2. Specific Responsibilities:
1. Gain a deep understanding of the smart home products you are selling. Know their features, benefits, and how they work together in a smart ecosystem. Stay up-to-date with the latest advancements in the smart home industry and be prepared to answer any technical questions customers may have.

2. Develop the ability to listen actively to customers and understand their specific needs and pain points. By asking the right questions, you can identify which smart home solutions align best with their lifestyle and preferences, enabling you to make personalized recommendations.

3. Master the art of clear and persuasive communication. Presenting complex smart home technologies in a simple and understandable manner will help customers feel confident in their buying decisions. Strong communication skills also come in handy when negotiating prices and addressing objection

4. Stay informed about the latest trends in the smart home industry. This includes new product launches, changes in technology standards, and shifts in consumer preferences. Being aware of market trends allows you to adapt your sales strategies accordingly.

5. Smart home solutions can be intricate, and customers may encounter issues during installation or setup. Develop problem-solving skills to troubleshoot common problems effectively. Being able to provide quick and accurate solutions will build trust with your customers and enhance their overall experience.

6. Building long-term relationships with customers is vital for repeat business and word-of-mouth referrals. Focus on providing excellent customer service, and follow up with customers after the sale to ensure their satisfaction. Maintaining a strong relationship with your clients can lead to additional sales opportunities in the future.

3. Competencies:
1. Product Knowledge

2. Customer Needs Analysis

3. Communication and Presentation

4. Industry Trends and Market Awareness

5. Problem-Solving

6. Relationship Building and Follow-up

4. Duration of Traineeships: 3 months

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