Director, Data Science

Director, Data Science

**You Lead the Way. We've Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Key Responsibilities**:

- Lead groundbreaking research and development in AI, focusing on NLP, Generative AI, and large language models, to develop and implement cutting-edge solutions that address complex business challenges and drive significant value.
- Identify and capitalize on opportunities at the enterprise level to revolutionize business processes and customer interactions through innovative NLP and Generative AI capabilities.
- Establish and nurture robust partnerships with key stakeholders across the organization to facilitate the integration and adoption of advanced AI technologies for diverse use cases, thereby enhancing customer satisfaction, operational efficiency, and decision-making processes.
- Drive a culture of innovation and technical excellence within the team, continuously exploring and integrating the latest advancements in AI research, including transformers, BERT, auto-regressive language models, and unsupervised learning techniques.
- Oversee the strategic planning and execution of AI projects, employing agile project management frameworks to ensure timely delivery and scalability of solutions from concept to deployment.
- Communicate complex AI strategies and insights effectively to all levels of the organization, fostering a collaborative environment that encourages knowledge sharing and collective problem-solving.

**Qualifications**:

- PhDs in a quantitative field such as Computer Science, Engineering, Statistics, Mathematics, or Physics.
- 10+ years of hands-on experience in advanced machine learning, NLP, and Generative AI, with a substantial track record of leading large-scale projects from inception to successful deployment.
- Demonstrated experience with large language models such as ChatGPT, Llama, PaLM, Bard, Bloom, Vicuna, Mistral, etc., showcasing a strong portfolio of projects that have delivered impactful business outcomes.
- Proficient in agile methodologies, with proven leadership skills in managing high-performing teams and projects in a dynamic, timeline-sensitive environment.
- Exceptional communication and leadership abilities, capable of driving technical innovation while aligning with business objectives and stakeholder expectations.

**Qualifications**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

Job ID 24010681