Client Management, Executive

2 weeks ago

Singapore SMOLLAN HOLDINGS SINGAPORE PRIVATE LIMITED Full time

**Job Description & Requirements**:
**General Responsibilities**:

- Manage a team of promoters and fulfil part time hiring needs
- Execute and manage day to day in store activities
- Manage promoter deployment / call cycle development ensure planned deployment compliance
- Monitoring the teams’ current activities daily / weekly and take appropriate action to remove barriers to successful execution
- Direct coordination with Client and provide support on operations matters
- Support managers and manage / monitor targets & KPI
- Regularly review program performance and develop a performance management plan when necessary
- Perform mystery checks and support in-store coaching
- Work with internal HR / recruitment agency to ensure promoter requirement are met
- Manage onboarding and new hire process
- Prepare weekly report of promoter attendance and lead client meeting updates
- Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Tracking of full time / part time promoter working hours, claims and commission
- Conducting interviews and sorting through applicants to fill open positions.
- Coordinate and communicate all planned activities to all stakeholders
- Take necessary actions in consultation with manager to resolve clients' operational issues/service complaints
- Support business communications and business review meetings with clients' management teams
- Identify opportunities to expand services provided to clients, introduce additional value-add services to clients, and share leads with Business Development
- Act as the gateway between clients and Smollan to maintain business relationships and to maximize the level of client satisfaction
- Establish and maintain a proactive network of relationships between Smollan and clients

**Functional skills and knowledge**
- Demonstrate understanding of clients' industry/business/products
- Demonstrate client management and communication skills
- Project management skills
- People management skills
- Vendor management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken

**Soft skills**
- Ability to work with diverse cultures and multiple levels
- Deep appreciation of potentially sensitive matters/situations and the ability to handle such situations
- Good communication and influencing skills with diplomacy in communicating intended messages in a manner that is respectful and positively received
- Good interpersonal skills
- Detailed and meticulous
- People orientated

**Education and Work Experience**
- Diploma in any related field
- Minimally 1 years in Recruitment
- Minimally 2 years in Client Management and Brand Activation

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