Vp, Chief Analytics Officer, Asia

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**Working Arrangement**

Hybrid

**General Description**

This position is responsible for supporting the execution of regional and local strategy by leveraging analytics and serve as a catalyst to optimize customer’s journey to grow Manulife Asia’s presence. The Chief Analytics Officer (CAO) serves as a strategic thought partners to guide business decisions at the executive level and provide meaningful, actionable data-driven insights.

**Responsibilities**

Previously, the company’s information and analytics function grew in localized markets. The role requires a leader who can transform the way data and analytics are used to drive the organization, with primary responsibilities that include;
- Refining and building an end to end analytics operating model across different markets
- Accelerating the pace of analytics utilization across the company by building a best-in-class AA organization
- Partners closely with relevant business leaders to objectively define and assess performance, drive actionable insights and proactively enable decision making through analytics
- Define, develop and implement advanced analytics processes, methods and tools for consistency and standardization through the entire organization
- Develop and implement plans for talent development and management
- Proactively identify opportunities within and outside of Manulife to ultimately optimize insights, analytics and data to provide holistic solutions
- Foster analytical innovation and promote the sharing of analytics knowledge and best practices within the organization

**Accountabilities (Individual / Shared)**

The CAO’s responsibilities include the full scope of activities related to the strategic and operational lead for the analytical foundation of the Asian markets. The CAO must establish herself as an integral member of the Asia leadership team with a strong influence over the success of the local markets.

**Individual Accountabilities**:

- Support the CMO in delivering end to end value to local markets by sharing best practices with the region. Specifically articulating various levels of strategy and the data and analytics capabilities needed to deliver the value and support its execution by working closely with the market leads and senior management
- Lead proactive development of solution methodologies and driving processes w ith detailed execution plans and priorities that enable the organization to implement more advanced and productive customer and advisor relationships
- Build Advanced Analytics CoE to collect, cleanse, merge, augment, store and distribute data from local markets
- Build analytics talents who can conduct rapid diagnostics, inject analytical rigor to validate and prioritize the opportunities, and work with market leaders to drive execution
- Develop the analytics solution suites and associated infrastructure

**Key Shared Accountabilities**:

- Work closely with the team leaders in AMX, other functional leaders in the Regional Office, and market business leaders
- Deliver against the Manulife strategic goals which include AA specific targets within markets and across segments/functions, including;
- Deliver Asia VEA targets while ensuring the analytics capability roll out that are aligned to market and regional strategic priorities. Key analytics priorities include optimization of Customer Portfolio Management, Policy Experience improvement, Claims/Underwriting predictive analytics, Fraud detection, and seller performance optimization (focusing on sales activation)
- Support the global initiative on establishing data governance across Asia markets by partnering wit the Asia Data Office Continue the talent upgrade and talent build for the Asia markets and drive advancement of Asia Advanced Analytics by launching clear and standardized AA career framework

**Knowledge/Skills/Competencies/Education**:

- Deep knowledge and expertise of the business, political landscape and big picture and conditioned to navigate and influence
- Able to envision the business strategy, seeking out opportunities for analytics to contribute to business outcomes
- At least 15 years’ experience in a senior leadership position managing an analytics team. Proven experience improving the efficiency of an analytics function and its effect on organizational performance
- Strong relationship management skills in working and influencing the highest level of the organization, including senior level management across multiple markets
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