Pool Attendant

**JOB SUMMARY**
- Welcome and acknowledge all guests according to quality assurance expectations and standards. Anticipate and address guests service needs, thank guest with genuine appreciation.
- To provide hygiene and clean Fitness Centre facilities including all outdoor facilities, swimming pools, changing rooms, umbrellas, deck chairs, towel distribution and maintenance of deck.

**JOB DUTIES AND RESPONSIBILITIES**

**GUEST RELATIONS**

1. Address guests’ service needs in a professional, positive and timely manner

2. Thank guest with genuine appreciation and provide fond farewell

3. Provide assistance to individuals with disabilities, including assisting visually, hearing or physically-impaired individuals within guidelines (eg, escorting them when requested, using words to explain an actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phone)

4. Actively listen and respond positively to guest questions, concerns and requests using brand or property specific process (eg. LEARN, PLEASED, Guest Respond, LEAP) to resolve issues, delight and built trust

5. Welcome and acknowledge each and every guests with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. Maintain accurate records of members and guest flow

6. Anticipate guests’ service needs, including asking questions of guests to better understanding their needs and watching/listening to guest preferences and acting on them whenever possible

7. Address guests service needs in professional, positive and timely manner

8. Assist other employees to ensure proper coverage and prompt guest service

9. Engage guests in conversation regarding their stay, property services, and area attractions/offerings

**MAINTENANCE OF AREA, EQUIPMENT AND SUPPLIES**

1. Clean and maintain recreational equipment and supplies. Wipe down fitness centre machines and removes towels, trash and debris from area

2. Clean fitness and pool area restrooms and showers, including stocking with adequate supplies, cleaning all surfaces, refilling towels and empty trash on hourly basis

3. Clear debris around the pool area and inside the pool (eg. leaves, cups, plates, litters) on hourly basis

4. Obtain required number of towels from laundry based on expected daily needs, transport to work area (fitness centre, locker room, pool) and fold and stack according to company procedures

5. Check lockers and ensure maintained and up keep.

6. Conduct inventory of supplies, materials and equipment and inform supervisor/manager of low supply items

7. To control all Fitness Centre linen according to the department operation procedures

8. To report and follow-up with any maintenance, repairs or defects issues of the equipment and facilities to Engineering department

9. Record all maintenance and cleaning into daily checklist accordingly and accurately

**COMMUNICATIONS AND WORKING WITH OTHERS**

1. Speak to guests and co-workers using clear, appropriate and professional language

2. Discuss work topics, activities or problems with co-workers, supervisors or managers discreetly and quietly, avoiding public areas of the property

3. Partner with and assist others to promote an environment of teamwork and achieve common goals

4. Support all co-workers and treat them with dignity and respect

5. Develop and maintain positive working relationships with other employees and departments (eg. Houskeeping, Laundry, Pool Grill etc)

**PHYSICAL TASKS**

1. Visually inspect tools, equipment or machines (eg. Identify defects)

2. Move, lift, carry, push, pull and place objects weighing less than or equal to 25kg without assistance
- Move deck chairs for alignment daily
- Push towels to and fro fitness centre and laundry daily

3. Stand, sit, or walk for an extended period of time or for an entire work shift

4. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Set up pool every morning and replenish hourly
- Mopping floors daily
- Scrub and wipe down deck chair in the morning daily
- Remove pool umbrella for cleaning quarterly

5. Ability to perform job functions in an outdoor environment with exposure to sun, high temperatures and wind
- Fold towels at the pool counter daily

**FACILITIES SAFETY**

1. Observe activity in the GYM locker and Pool and respond appropriately in accordance with LSOP in the event of an emergency

2. Provide assistance to injures guests until the arrival of emergency medical services

3. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager

4. Follow company policy and procedure when handling children and improper usage of facility. (eg waiver forms)

5. Complete and certifications/training required by local law or manufacturer to instruct guests/clients on the use of equipment. (eg. CPR, First Aid)

**SAFETY**

1. Report work related accidents, or other injuries immed