Support Analyst

1 week ago


Singapore CORETRM PTE. LTD. Full time

CoreTRM provides a cloud based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

Due to rapid expansion and business needs, we are now looking for a support analyst to assist clients using our platform.

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement. Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

**Responsibilities**
- Log all support issues in the company issue tracking system
- Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
- **Perform ongoing configuration of support issues**:

- Work with new clients to ensure smooth transition from implementation to support
- Resolve or explain issues to client satisfaction
- Escalate issues to the development team when appropriate
- Raise change requests for platform enhancements
- Liaise with CoreTRM product developers on changes and enhancements
- Follow CoreTRM standards, procedures, and policies
- **Provide after work hours **phone stand-by **support (on shift with other support analysts) and/or ad-hoc cover for other support analysts (including overseas ones) when needed.**:

- Other ad-hoc duties if needed

**Requirements**:

- Diploma/Degree in any discipline
- IT knowledge/skills is helpful but not a must
- Understanding of oil or commodity trading is helpful but not a must
- Excellent communication and analytical skills
- Ability to thrive in a very fast-paced and dynamic environment



  • Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...

  • Support Analyst

    7 days ago


    Singapore Shell Infotech Full time

    **Support Analyst**: **Requirement Title**: Support Analyst **Function**: Java Technologies **No of position**: 1 **Experience: **3.00 - 12.00 (years) **Availability: **Short Period **Location: **Singapore **Status: **Open **Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2) Having...


  • Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence, and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • Singapore ONYX SG PTE. LTD. Full time

    **JOB DESCRIPTION** An MNC in Oil & Gas industry is currently looking for a Trading Support Analyst to join their expanding team. The Trading Support Analyst will be responsible in supporting Traders in their trading activities by doing analysis, market research, monitoring and managing reports, performing due diligence/KYC, and onboarding clients. While...


  • Singapore Nicoll Curtin Full time

    Direct message the job poster from Nicoll Curtin Recruitment Consultant at Nicoll Curtin - Software Engineering, Cloud, Automation Operations Support Analyst – e-HR (Authorizations & Workflow) We are seeking an Operations Support Analyst to provide expertise in authorization, access controls, and workflow management for the e-HR system. This role...


  • Singapore Nicoll Curtin Full time

    Direct message the job poster from Nicoll Curtin Recruitment Consultant at Nicoll Curtin - Software Engineering, Cloud, Automation Operations Support Analyst – e-HR (Authorizations & Workflow) We are seeking an Operations Support Analyst to provide expertise in authorization, access controls, and workflow management for the e-HR system. This role...

  • IT Support Analyst

    7 days ago


    Singapore Maples Group Full time

    Overview Maples Group is a leading provider of financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations. We hire smart and sharpen smarter, arming talent with best-in-class resources and skills. With 18 locations across the Americas, Asia, Europe and the Middle East, our...


  • Singapore TotalEnergies Full time

    Join to apply for the Trade Support Analyst role at TotalEnergies Join to apply for the Trade Support Analyst role at TotalEnergies The fast-paced trading environment requires the jobholder to be able to work both autonomously and as part of a team. The position requires strong communication skills within the team, externally and with other departments...


  • Singapore U3 Infotech Pte Ltd. Full time

    Application Support Analyst (Singapore) Application Support Analyst will support investment book and financial instruments systems **Role/Job Description / Skills**: System deals with processing and keeping transactions of financial instruments (buy/sell/etc.) and also the positions. Technology stack - Familiar with Java, J2EE, Unix OS, Oracle...


  • Singapore GMP Group Full time

    Treasury System Support Analyst (Production Support)About the job Treasury System Support Analyst (Production Support)Responsibilities: Provide functional and technical expertise for treasury and in-house