Receptionist

1 week ago

Singapore MAYER BROWN PK WONG & NAIR PTE. LTD. Full time

**Purpose of Role**:

- To provide a full receptionist service to internal and external clients. This is a high profile role which involves liaising with the firm's existing and potential clients, as well as internal visitors.
- To be responsible in the areas of office services and facilities management to make sure front of house operations are maintained to a high hospitality sector standard.

**Responsibilities**:

- Hospitality style of service in meeting and greeting clients and visitors; includes taking any bags etc. and ensuring that the client is comfortable and informing the relevant person(s) of their arrival. Also includes administering health and safety measures if applicable.
- Managing all meeting room and overseas visitor office bookings
- Ensuring that meeting rooms are clean, sanitised and tidy, with stationery supplies, wifi password etc, and all checked and maintained in each meeting room throughout the day.
- Responsible for dealing with catering requests for meetings; monitoring quality of food & beverages service: reporting any concerns to the vendors.
- Ensuring that the reception area is kept clean and tidy at all times to a hotel front desk standard
- Reporting any maintenance issues relating to the operation of the meeting rooms
- Answering incoming internal and external calls to the general office number
- Managing AV and VC services provision
- Working with business development and other parties to ensure effective planning and delivery of onsite client and internal office events, conferences, etc, including catering, room setup, staffing requirements, etc.
- Managing and liaising with internal and external parties to ensure smooth front of house operations
- Assisting line manager to prepare annual budgets, monitor and control against actual expenditures.
- Drive and implement best market practices to enhance front of house services and ensure a positive "customer experience" for all
- Provide support on other facilities and administration related tasks for the office as required.
- Other ad hoc office projects and front of house duties as required.

**Qualifications**:

- Tertiary education
- Excellent communication skills in both written and spoken English
- Excellent PC skills in MS Word and MS Excel

**Experience**:

- Experience of working on a corporate reception desk or equivalent front of house / customer service role in hospitality, or with airlines etc.
- Minimum 6 years' relevant experience with sizable company

**Personal Attributes**:

- Possess charming disposition and customer oriented mind set.
- Flexible and enthusiastic approach to team work.
- Excellent telephone manner.
- Adaptable and flexible.
- Self-starter and pro-active.
- Pride in work, with attention to detail.
- Reliable and organised.
- Ability to work under pressure and to cope with demands of diverse internal and external clients with self-confidence.

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