Telemarketing Officer

2 days ago

Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

**United Overseas Insurance (UOI) is a member of the UOB Group **.

Established in 1971, UOI is the only **locally listed General Insurance company **in Singapore.

The Company’s principal activities are the **underwriting of general insurance business and reinsurance **. General insurance covers a broad spectrum of insurance classes, e.g. fire, marine, motor, engineering, general accident and liability business.

UOI is **a reliable and stable mid-tier insurer **, focusing on achieving quality underwriting results. We are customer-centric and take on measured risks to underwrite on portfolio basis. We focus on customer-retention leveraging on the bank and UOI’s products and benefits. We are prudent in our approach; hence, we are known for achieving high underwriting margins. Our profitablilty over the years reflects our financial strength.

As a **growth-oriented company **, we continue to innovate and expand in Singapore and in the region.

**Responsibilities**
- Conduct outbound calls to potential customers, promoting and selling a range of general insurance products
- Build and maintain strong customer relationships to facilitate both new business acquisition and renewals
- Perform customer retention
- Achieve persistency and retention targets as set by the company
- Provide excellent customer service by addressing customer enquiries and resolving issues
- Keep abreast of industry trends, product knowledge, and competitor offerings to provide informed recommendations to customers
- Manage and update customer information in the CRM system with accuracy
- Collaborate with the marketing team to develop strategies for lead generation and customer engagement
- Process policies and provide the necessary documentation to customers
- Maintain accurate and detailed records of customer interactions, feedback, and resolutions
- Generate reports as and when required

**Requirements**:

- Minimally Diploma in any discipline
- Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage
- At least 2 years of relevant working experience in motor outbound sales, preferably in the insurance sector
- Knowledge of general insurance products, including motor, travel, home, personal accident, and health insurance
- Strong communication and interpersonal skills
- Proven track record of meeting sales quotas
- Excellent negotiation skills
- Pro-active and sales-driven

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