Telemarketing Specialist

1 week ago

Singapore Prudential plc Full time

Telemarketing Specialist

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

**Job Profile Summary**:

- Foster and enhance relationships with customers, with focus on product to complement the customers' existing portfolio
- Achieve channel bancassurance targets in partnership segments through telemarketing and referrals
- Achieve sales target set out by business
- Handle assigned Client list/ base and focus on establishing higher contacts to maximize penetration
- Handle customers' enquiries and/or objections with confidence
- Collect customer information as needed to serve client and close sales
- Closure and wrap up done as per set standards
- Liaise with internal departments on policy fulfilment
- Ensure a full understanding of the risk and control environment in area of responsibility
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across partner bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

**Who we are looking for**:
Competencies & Personal Traits
- A minimum 2 years of related work experience with insurance CFMAS - M9, M9A, M5, HI exams will be required
- Relevant experience in telemarketing with track record in sales is a plus
- Excellent verbal and written communication skills and good interpersonal skills
- Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
- Effective engagement of stakeholders

**Education**:

- Diploma or Degree holder

**Language**:

- Good command of English and/or applicable local language

Job ID 24010453

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