Japanese Speaking Travel Consultant

2 weeks ago


Singapore Good Job Creations (Singapore) Pte. Ltd. Full time

Japanese Speaking Travel Consultant (Outbound)

サービス
- 求人番号- 2211-63590- 気になる- 雇用形態正社員
- 業種サービス
- 職種- 給与SGD 2,800 ~ SGD 3,500
- 待遇Variable bonus
- 就業時間9:45am-7pm, 10:45am-8pm
- 勤務日Mon - Fri;Sat;Sun(8-9 days rest / month)

概要

A Major Japanese travel agency

求人内容

Plan and arrange for flights, hotels, rental cars, tours and any other travel related services
- Determine customers’ needs and preferences, such as fare and schedule information
- Determining costs and preparing quotations for sales
- Give related advice about local weather conditions, customs, attractions and visa requirement
- Make alternative booking arrangements if changes arise before or during the trip
- Booking of flights, hotel and providing any other travel related services and collect payment/fees
- Issuance of travel related documents
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Providing customer service from point of enquiry to traveling issues, complaints or refunds
- Opening / closing and general maintenance of retail store
- Meet profit and sales targets
- Preparation and submission of reports and other operational documents
- Administrative work relating to the sales (exchange orders, invoices etc
- 日系大手の旅行会社にて問い合わせや航空券の手配などカスタマーサポートに従事していいただきます。
- 来店顧客や、メール、電話でのカスタマーサポート
- 顧客のニーズに合わせて飛行機、ホテル、レンタカー、ツアーなどの旅程の計画
- 営業チームのために見積書の作成
- 現地の天候など、旅行に必要なアドバイスを提供
- 必要に合わせて予約状況の変更を対応
- 旅行に必要な書類の発行
- ツアーなどの提案時にプロモーション内容も提案
- 店舗内のオフィス環境の整備
- その他、アサインされた業務

応募資格

[Must]
- At least 3 years of working experience as customer service or related experience
- Business level of Japanese (JLPT N1 or N2) required, in order to liaise with Japanese customers
- Good working attitude and willing to work on some weekends.
- Willing to travel on occasional tour-leading assignments (after covid)

[Advantage]
- Highly Advantage to working experience in truism industry.
- Must have working knowledge of AMADEUS Reservation System

必須]
- 最低3年以上のカスタマーサービスもしくは類似の経験がある方
- 顧客やチームメンバーと円滑にコミュニケーションを取れる方
- 週末もしくは祝日に勤務が可能な方
- ツアーの同行が可能な方(コロナウィルスが落ち着いた後)

[優遇]
- Amadeus GDSシステムが使える方
- 旅行会社にて就労経験がある方



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