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Import & Export Manager

2 weeks ago

Singapore GOLDEN WOOD MARKETING PTE. LTD. Full time

**Job Title**:Operations Manager (Fruits Wholesale)

**Company Overview**
Golden Wood Marketing Pte. Ltd. is a growing fruits wholesale company specializing in the import, storage, and distribution of fresh produce. We are seeking an experienced and dynamic Operations Manager to oversee daily operations in a fast-paced environment.

**Responsibilities**:

- Oversee daily operations of the fruits wholesale business, ensuring smooth workflow and efficiency.
- Supervise and manage **inventory control, stock checks, and product handling**in cold room storage facilities.
- Ensure proper storage, handling, and quality control of fresh fruits.
- Lead and coordinate the operations team to meet business and customer demands in a fast-paced environment.
- Manage order fulfillment processes, from receiving to delivery.
- Handle **customer complaints and feedback**promptly and professionally, ensuring service recovery and customer satisfaction.
- Implement and maintain standard operating procedures (SOPs) for operational efficiency and compliance.
- Prepare reports on inventory, wastage, and operational performance.
- Work closely with procurement, logistics, and sales teams to support business growth.

**Job Requirements**
- Minimum of **3 years’ experience**in operations management, preferably in fruits, fresh produce, food distribution, or cold chain industry.
- Strong knowledge of **inventory management, stock control, and cold room operations**.
- Proven ability to manage a team in a **fast-paced environment**.
- Excellent problem-solving, communication, and leadership skills.
- Strong customer service mindset with the ability to handle complaints and provide solutions.
- Proficient in Microsoft Office and inventory management software.
- Diploma/Degree in Supply Chain, Business Administration, Operations Management, or related field.

**Core Competencies / Skills**
- Operations & Team Management
- Inventory & Stock Control
- Cold Room Handling & Fresh Produce Quality Control
- Customer Service & Complaint Resolution
- Process Improvement & SOP Implementation
- Leadership & Communication