Vp, Head of Technology Decision Science Coe

VP, Head of Technology Decision Science CoE

**You Lead the Way. We've Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

If you have a strong will to learn and educate, as well as are motivated by the opportunity to help grow our team and be a part of an industry-leading technology and innovation organization, then look no further This is an opportunity to use Data Science, A.I./Machine Learning, and Technology skills to solve very interesting problems that directly and greatly impact millions of individuals worldwide.

You will be an executive leading an energetic Decision Science cross-functional team with experts from different domains, collaborating with various business/product partners (e.g. Credit, Fraud, Risk, Web, Mobile, Marketing, Enterprise Automation, etc.) to drive a cohesive set of solutions enabling the ever-growing strategic capabilities in the AI field powered by decision science and technology.

This role within American Express Technology (AET), will report into the Vice President, Enterprise Data & AI Technology.

**Responsibilities**:

- Drive AI and decision science vision, strategy, and execution across the organization
- Combine A.I./Machine Learning and Technology knowledge to implement highly scalable solutions to solve real-world problems in areas such as Generative AI, Personalization, Image Recognition, Speech Recognition, Natural Language Processing, Best Next Action, and Time Series predictions
- Research latest related academic papers and test nascent ideas which can potentially solve new business problems and enhance existing solutions.
- Responsible for developing and defining deployment strategies for production quality AI solutions in Cloud infrastructure at scale
- Drive both high-level and detailed technical designs and conduct design reviews as needed
- Responsible for health and quality of the code across the portfolio, including leadership over innovation, functional testing, and CI/CD tool integration
- Provide both leadership and technical mentorship to team members at all levels
- Actively participate in business and technical discussions and forums across Amex
- Help craft the direction of decision science and AI/ML at AmEx

**Qualifications**:

- Master's Degree in Computer Science, Computer Engineering, Information Systems, or related STEM fields. PhD degree preferred.
- Proven track record on producing outstanding research results (Journal and/or Conference publications, and patterns) is a must.
- 10+ years full lifecycle product development and science and/or engineering leadership in highly available, highly scalable, high throughput systems
- 10+ years of experience in building and delivering sophisticated solutions that leverage various AI solutions, machine learning algorithms or technologies and are able to scale optimally.
- Expert (PhD or Professional Achievement) in at least one of the following fields:

- Generative AI
- Machine Learning
- Deep Learning
- Reinforcement Learning
- Natural Language Processing
- Information Retrieval
- Recommendation Systems
- Hands-on Experience with most of the following (or similar) solutions:

- Orchestration: Airflow, Kubeflow Pipelines, ML Run
- Container: Docker, Kubernetes, Mesos + Marathon
- Model Serving: Kubeflow KF Serving, TF Serving, Seldon-Core, MLflow
- Observability: Prometheus, Grafana, Elasticsearch
- Development:

- Programming Language: Python, Java, Scala, Julia
- IDE: Notebooks, PyCharm, VS Studio/Code
- Machine Learning: TensorFlow, Keras, ScikitLearn, H20.ai, XGBoost, MXNet
- Feature Store: Hopsworks, Feast, or other purposed built Feature Store
- Model Format: ONNX, PMML
- Solid project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment
- Hands-on Experience with GCP and/or AWS is a plus.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Comp