Course Consultant

4 days ago

Singapore EDUCARE HUMAN CAPITAL PRIVATE LIMITED Full time

**Key Responsibilities**:

- **Customer Engagement**:
Proactively approach and engage members of the public at roadshows, shopping malls, community events, and high-traffic locations to promote WSQ/SkillsFuture courses.
- **Course Promotion and Advising**:
Clearly communicate the value and benefits of available training programmes. Recommend suitable courses based on individual customer profiles, interests, or career goals.
- **Enrolment Support**:
Assist customers with the end-to-end enrolment process, including guiding them through SkillsFuture Credit claims, online registration forms, and understanding course prerequisites.
- **Lead Conversion**:
Follow up with interested individuals, address objections professionally, and convert enquiries into confirmed sign-ups.
- **Promotional Activities**:
Use marketing materials and on-site visuals effectively to highlight course offerings, limited-time promotions, and funding support.
- **Product Knowledge**:
Stay up-to-date with new course offerings, funding updates, and industry trends by attending training sessions and internal briefings.
- **Reporting & Feedback**:
Document daily interactions and sign-ups. Provide feedback on customer responses, frequently asked questions, and areas for improvement in outreach efforts.

**Requirements**:

- Prior experience in sales, customer service, or events preferred
- Strong communication skills and a friendly, persuasive demeanour
- Interest or background in education, adult learning, or career development is a plus
- Familiarity with SkillsFuture and WSQ framework is an advantage (training will be provided)
- Able to work at roadshows and outreach events, including weekends and public holidays
- Self-motivated, goal-oriented, and able to work independently or in a team

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