Membership Ambassador

The Membership Ambassador is part of the Membership and Commercial Affairs Team and leads the Front Desk and Kids Club.

The Membership Ambassador:
**Sales**

Is highly knowledgeable on the Hollandse Club in order to explain and sell the Club’s services to guests.

Increases membership sales by conducting Club tours

Promotion of the Club to new members; membership events in house and off site.

Follows up on leads to potential members

Supports the Commercial Affairs Director with the sale of corporate memberships

Supports the Commercial Affairs Director with sponsorships - generation of revenue and/ contra relationships

**Customer Service**

Supervises the professional handling of members and guests at the Front Desk and ensures they receive high quality service (greetings, hotel check-in and out, complaints, queries)

Actively engages with (prospective) members at the Club via all appropriate communication channels

Maintains a thorough working knowledge of the Club; operations, activities, and events to respond to the needs of Members and Guests

Responds to enquiries from members and guests and redirects them to the appropriate staff member when needed

Handles complaints and billing inquiries from members

Reviews all Standard Operating Procedures to ensure best practice is carried out to ensure a seamless delivery of all Front Desk and Kids’ Club services

**Staff**

Oversees the ongoing development and training of the Front Desk Officers and Kids Club Attendants; leads, monitors, motivates and inspires the team providing guidance and support as required

Manages departmental recruitment, overseeing the induction and training of the Front Desk and the Kids’ Club staff

Creates and manages the staff roster

Oversees uniform requirements

**Operations**

Manages the implementation of any change or upgrade in software systems

Oversees the reporting of new membership statistics, new joiners, resignations

Manages all retail at Front Desk (stock taking, display, new items).

**Finance**

Works with Finance Department to ensure all online and POS transactional billing is correct.

**Personal**

Constantly reviews the role and the function of the Department to make changes and implement best practice as required.

Performs tasks as requested by the Membership Experience Director or the Club.

**Requirements**:
Diploma/Degree preferably in Hospitality / Sales

At least 3-5 years’ experience in a similar role with a proven successful sales track record

Excellent customer service, leadership, and communication skills

Excellent command of English, both written and verbal is needed for daily communication with an international member base

Proficiency in Microsoft Office

Resourceful, flexible and responsive in dealing with different people and cultures

Must be willing to work during evenings, weekends, and public holidays

Recent employer references will be required
Only short-listed applicants will be invited for an interview. To those applicants not short-listed, we extend our appreciation for considering the Hollandse Club as a potential employer.

**The Hollandse Club**

With over 3,000 members and sports & activities for adults and kids of all ages, when you join the Hollandse Club team you'll learn that we really do 'Take Play Seriously'

**Join The Team**

With values that are rooted in the ‘Dutch values’ of openness and inclusivity the Club aims to promote an authentic, unpretentious, and inquisitive environment for members and staff. A career at the Hollandse Club can be especially rewarding.
- Professional Development
- Flexible Working Hours / Hybrid Working
- Annual Wage Supplement
- CNY Ang Pow
- Staff Meals
- Health Insurance
- Dental Treatment
- Personal Wellbeing Allowance
- Birthday Voucher & Leave

**Salary**: $2,800.00 - $3,500.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Professional development

Schedule:

- Flexible hours
- Holidays
- Weekend availability

Supplemental Pay:

- 13th month salary

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Sales: 3 years (preferred)