
Retail & Operations Executive
7 days ago
**Retail & Operations Executive**
We are looking for a fun, motivated, and driven team player to join our retail team at our flagship store in Singapore - a key figure in the overall ON offline brand experience.
You should be someone who understands the brand and embodies our values.
The current position offered will be Full-Time **Retail & Operations Executive** or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").
**Responsibilities include**:
**Retail**:
- Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
- Assisting in setup and roll out of new stores locally and overseas
- Achieving or exceeding sales and customer growth targets
- Ensuring excellent in store customer service and experience
- Executing in store-activities, events or campaigns
- Reporting on a daily/weekly/monthly product and sales performance
- Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
- Reporting to Retail & Community manager
**Customer service**:
- Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
- Contributing regularly to innovation and improvement of workflow between online and offline sales channels
- Inspecting returned items and processing store credit refunds
- Ensuring excellent customer experience online and offline
**Skills & Requirements**
- Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
- Honest, hardworking, responsible, pro-active and a strong team player
- Able to converse fluently in English
- Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)
**Salary**: From $2,500.00 per month
**Benefits**:
- Employee discount
- Food allowance
- Health insurance
- Professional development
Schedule:
- Day shift
- Holidays
- Late shift
- Weekend availability
Work Location: In person
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