
Senior Billing Executive
1 week ago
**Responsibilities**
- Be the point of contact for all of billing
- Ensure billing reports are sent on time
- Coordinate with local Finance & Client Finance on billing-related matters
- Perform Incident and Request Governance for account
- Review Service Request management
- Work with Reporting team to review tickets that are about to fail and trigger another team prior to SLA failure
- Perform ticket analysis to improve productivit
- Lead all reporting-related tasks - monthly service reports, executive reports, ad hoc reports for monthly meeting
- Work with team to improve overall workflow and process
- Proactive to work on areas to value add on services provided to client accounts
**Requirements**:
- Diploma in any field
- 3 years in similar servicing or client management role, preferably from matrix environment or MNC set-ups
- Service-oriented with business acumen to understand priorities and viewpoints from stakeholders, and effect these considerations into proper workflows
- Can present reports and solutions effectively using good communication and written skills
- Hands-on experience in any reporting tools
- Must have proficiency in advanced Excel
- SQL/Tableau reporting experience is preferred
- Keen to grow career in a client servicing function
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