Sales Associate

**Job Title: Sales Associate**

**Reporting To: Retail Manager, **Takashimaya**

**Who we are**

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

**Where we need your help**

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

**Key Accountabilites**
- Achieve individual sales targets & overall store targets.
- Maintaining a high level of customer service at all times.
- Acknowledge and greet the customer promptly with a smile.
- Prioritize assisting customers over other tasks.
- Understand customers’ needs and recommend accordingly.
- Educate customers on the benefits/Finishing of Monica Vinader’s Jewellery.
- Offer solutions for out of stock items i.e. alternate item, etc.
- Follow up with customers to see if they need additional assistance.
- Offer additional styles or colours to increase sales levers.
- Process and follow up customer orders and exchanges.
- Ensure Visual displays are adhering to guidelines stipulated by Monica Vinader.
- Ensure all keep stocks & Display are counted on a daily basis.
- Ensure cashier counter are neat and tidy at all times.
- Performs all other duties as assigned.

**What you’ll bring**
- A customer first attitude and a desire to drive sales
- Excellent communication and interpersonal skills
- Prepared to go the extra mile to ensure customer expectations are achieved
- Ability to work as part of a team
- Ability to work well under pressure in a fast paced environment
- Positive, proactive and able to work to direction

**To be successful at Monica Vinader...**
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don't know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner

Company Benefits
- Generous staff discount for personal use and friends and family discount code
- Length of service awards for key milestones one, three, five and ten years
- Financial Assistance - Loan / Advance payments
- Medical Insurance
- Life Assurance

**Additional Requirements**

Right to work in Singapore

**Travel Requirements**

Travel to our other Boutiques and Concessions may be required

**Our Aims and Values**

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
**_ Customer Obsessed_**

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

**_ Caring_**

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

**_ Fast Paced_**

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

**_ Exceptional_**

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

**_ Commercial_**

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
**Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.**

This job description is not intended to be an exhaustive list of duties to be perfo