Operation Mgmt Administrator

6 days ago

Central Singapore Lenovo Full time

**General Information**:

- Req #
- WD00084576
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Tuesday, July 22, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Key Responsibilities:
Operations & Monitoring
- Monitor IT infrastructure, including servers, networks, power, and environmental conditions using approved monitoring tools.
- Ensure all alerts and events are logged, categorized, and actioned in accordance with the ITIL Event and Incident Management processes.
- Escalate incidents and known errors promptly using the established Incident Management procedures.

Incident & Problem Management
- Provide first-line support for infrastructure faults, resolving or escalating according to severity and SLAs.
- Participate in Root Cause Analysis (RCA) for recurring issues in coordination with Problem Management teams.
- Maintain incident records and document resolution steps in the ITSM system (e.g., ServiceNow, BMC Remedy).

Asset & Capacity Management
- Maintain inventory and asset lifecycle data as part of the ITIL Asset Management and Capacity Management functions.
- Support audits and physical verification of data centre assets against CMDB records.

Service Request Fulfilment
- Process and fulfill service requests (e.g., racking/de-racking, media handling) in accordance with Request Fulfilment procedures and SLAs.
- Ensure all work is properly logged, tracked, and closed in the ITSM tool.

Security & Compliance
- Enforce physical and logical access controls per company security policies.
- Conduct routine compliance checks aligned with ITIL's Information Security Management principles.

Required Qualifications & Experience:

- Diploma or degree in Computer Science, Information Systems, or a related field.
- 3+ years of experience in a Data Centre or IT infrastructure support role.
- Familiarity with ITIL v3/v4 framework and processes.
- Experience with ITSM platforms (e.g., ServiceNow).
- Knowledge of hardware components, server management, cabling, and network troubleshooting.

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE

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